Type: Power Washing
Lead Grade: C
Name: Dasia (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Hoover
Intro:
At Phone Staffer, we help home service companies get more leads through effective cold calling. In this transcript, we contacted a property representative in [City Name] to schedule an appointment for a power washing estimate. The property manager agreed to meet with our client’s project manager to assess the areas that need cleaning. This is a great example of how outbound marketing for home service companies can generate high-value leads. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Thanks for calling (redacted). For leasing questions, please press 1. If you are a current resident or need emergency maintenance, press 2. If you would like to speak directly with a team member, press 3.
Thanks for calling our community. After the call, we’d like to follow up with you by text message so that we can respond more quickly. If you agree to text, press 1. If you do not agree to text, press 2.
This call, and the information you provide, may be recorded and used by the property and a third-party service provider for quality and product improvement purposes.
Lead: Hi, this is (redacted) with (redacted) Power Washing. How are you doing?
Phone Staffer Caller: I’m pretty good. How are you?
Lead: I’m doing awesome. Thank you so much for asking. I’m just checking if I can drop by anytime to speak with a property manager regarding power washing.
Phone Staffer Caller: Yes, you can.
Lead: Okay, can we do it Wednesday?
Phone Staffer Caller: Yes, that works.
Lead: Okay, I’ll have my project manager come by between 11:00 AM to 2:00 PM. It will just take about 10 to 15 minutes.
Phone Staffer Caller: Okay.
Lead: Can I have your name and position?
Phone Staffer Caller: (redacted), and my position is Leasing Specialist.
Lead: Got you. And on Wednesday, are you going to be the one to meet the project manager and assist him, or would it be the property manager?
Phone Staffer Caller: The property manager.
Lead: Okay. Can I have the name of the property manager to look for on Wednesday?
Phone Staffer Caller: Her name is Deja.
Lead: Can you help me spell her name, please?
Phone Staffer Caller: D-E-J-A.
Lead: Got it. Deja, property manager. Are you authorized to make this appointment on her behalf for Wednesday?
Phone Staffer Caller: Yes.
Lead: Okay, thank you. Quick question—how often do you pressure wash the property?
Phone Staffer Caller: We don’t know.
Lead: You guys have never done it before?
Phone Staffer Caller: Probably, or it was done when they first bought the property.
Lead: Got it. Which areas do you think certainly need pressure washing, or do you have no clue?
Phone Staffer Caller: I don’t know. You’d have to ask the property manager.
Lead: Okay, no problem. What my project manager will do is a quick walkthrough and inspection to determine the areas that need cleaning. He’ll then provide you with a proposal and a free quote.
Phone Staffer Caller: Okay.
Lead: Is this a good contact number to reach you? (redacted)?
Phone Staffer Caller: Yes.
Lead: All right. Can I have an email address to send you additional information?
Phone Staffer Caller: (redacted).
Lead: Okay. I just need to confirm, if anything comes up on Wednesday, will you be available Thursday, March 13, at the same time?
Phone Staffer Caller: No, but we are in our office Monday through Friday from 9:00 AM to 6:00 PM.
Lead: Okay, got it. Just to wrap things up—on Wednesday, Deja will personally assist my project manager during the quick visit for about ten to fifteen minutes?
Phone Staffer Caller: Yes.
Lead: Okay, great. Thank you so much for your time. I’ll send you an email as well. Have a good one.
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