Type: Power Washing
Lead Grade: C
Name: Keith (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Jefferson
Intro:
At Phone Staffer, we help home service companies grow their business by using proven cold calling techniques. In this example, one of our cold callers reached out to a property manager in Chopperson to introduce a local power washing service. The manager expressed interest in pressure washing the stairwells and exterior of the building and scheduled an on-site walkthrough to receive an estimate. This call is a great example of successful outbound marketing for home service companies looking to get more leads.
Below is a redacted version of the call to protect any private information.
Ai Transcript:
Phone Staffer Caller:
Hello, hi, good afternoon.
Lead:
Hi, how are you?
Phone Staffer Caller:
I’m good! I’m with a power washing company. How are you doing?
Lead:
I’m good, I’m good—it’s only Friday.
Phone Staffer Caller:
Yeah! I was wondering if we could have any project manager drop by around Thursday next week for about 10-15 minutes to speak with a property manager. He’s already working in the area and would like to introduce our services.
Lead:
Let me check my schedule and see if I’d be able to be out there. So you said next Thursday?
Phone Staffer Caller:
Yep, next Thursday—Thursday the third.
Lead:
Sure. What time?
Phone Staffer Caller:
I have an open time between 9 a.m. to 5 p.m. Do you have a preferred time?
Lead:
Between 9 and 11 would be best.
Phone Staffer Caller:
We could do 10 a.m.?
Lead:
Okay.
Phone Staffer Caller:
Okay, I’m going to have him come by between 11 a.m. and 1 p.m. Do you think that works?
Lead:
I’m not there all the time so I need a shorter window than that.
Phone Staffer Caller:
Got it. How about in the afternoon?
Lead:
Same thing—I would need to know an exact time. I can’t do a time window because I’m not there all the time.
Phone Staffer Caller:
Okay, got it. Let’s say I have the open time of 9 to 11, and I’ll ask him to come by around 10.
Lead:
I think that works just fine.
Phone Staffer Caller:
Okay, and Katie, you’re the property manager?
Lead:
Yes, I am.
Phone Staffer Caller:
Awesome! And what company are you with?
Lead:
(answers not included in transcript)
Phone Staffer Caller:
We’re with (redacted) Power Washing. Just checking, Keith, how often do you guys pressure wash the property?
Lead:
Not often—just when it needs it.
Phone Staffer Caller:
Okay. Have you noticed any areas that need cleaning or areas we could power wash?
Lead:
Yeah, we got a few—like the stairwells and just the exterior of the building.
Phone Staffer Caller:
Stairwells and exterior of the building. And just to confirm, the address of the property is (redacted)?
Lead:
Yep.
Phone Staffer Caller:
And is this the best phone number to reach you, ending in (redacted)?
Lead:
No, you can call my direct line.
Phone Staffer Caller:
Okay, can I have that please?
Lead:
Sure, it’s (redacted)
Phone Staffer Caller:
Gotcha. Can I just have your last name, Keith, and your email address where we can send some info?
Lead:
Yep. (Redacted). My email is keith.(redacted)@(redacted).com
Phone Staffer Caller:
Let me double-check. That’s keith.(redacted)@(redacted).com, with SVN, that’s S as in Sam, V as in Victor, N as in Nancy, dot com?
Lead:
Yep, that’s right.
Phone Staffer Caller:
Got it. And I guess your last name is (redacted)?
Lead:
Yep.
Phone Staffer Caller:
Awesome. On Thursday, you’ll be the one meeting the project manager during the tour?
Lead:
Yes.
Phone Staffer Caller:
Awesome