Type: Power Washing
Lead Grade: C
Name: Susan (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Katy
Intro:
At Phone Staffer, we help home service companies get more leads through outbound marketing strategies like cold calling. In this call, we reached out to a property manager in Katy to discuss scheduling a visit and providing a quote for power washing services. While the property manager mentioned they typically handle pressure washing in-house, they agreed to receive additional information and allow a site visit from our client. This is a great example of how outbound marketing for home service companies can help create new business opportunities. Below is the redacted transcript to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted). This is Susan. How can I help you?
Lead: Hi there, Susan. Good afternoon, Al here with (redacted). How are you doing?
Phone Staffer Caller: I’m well, how are you?
Lead: Doing great, thank you so much for asking, Susan. Uh, yes, just checking if we can drop by anytime next week for about 10 to 15 minutes to speak with the Property Manager.
Phone Staffer Caller: And I’m sorry, who were you with again?
Lead: Yes, (redacted).
Phone Staffer Caller: OK, and then for information like drop-off information?
Lead: Yes, yes. I’m a project manager. I would like to drop by and ask for your proposal.
Phone Staffer Caller: You want to give a quote for pressure washing?
Lead: Yes, so you guys have a reference and explain the vendors.
Phone Staffer Caller: OK. Well, Mondays are not good, just because Mondays are Mondays. But how about Tuesday?
Lead: Would be OK, but I think someone else has called before.
Phone Staffer Caller: So we pretty much do… I mean, you can stop by and give information, but we do our power washing in-house. We rarely ever contract out, but if you did want to drop off information, you could.
Lead: Yes, for sure, no problem. We don’t really mind since we’re already in the area, so no pressure. Do you think Tuesday, 9 AM to 11 AM, works just fine?
Phone Staffer Caller: OK, that’s fine.
Lead: OK. And Susan, are you the property manager?
Phone Staffer Caller: I am.
Lead: OK, got it. Can I also have your last name, just so I can note it?
Phone Staffer Caller: Yes, it’s (redacted).
Lead: OK, got it. And I just want to confirm if this is a good contact number for you guys, ending in (redacted).
Phone Staffer Caller: Yes.
Lead: OK. Just a quick question, Susan—how often do you pressure wash the property?
Phone Staffer Caller: We are on a schedule, so it’s like a rotating seasonal schedule, and then as needed.
Lead: Got it. OK. And in an event that you guys pressure wash, which areas usually need attention for cleaning?
Phone Staffer Caller: Parking lots, like our parking areas. Sidewalks.
Lead: Sidewalks, OK, got it. And can I also have an email address where I could send you guys some information?
Phone Staffer Caller: Yes, it’s (redacted).
Lead: So that’s (redacted)?
Phone Staffer Caller: Yes.
Lead: OK. On Tuesday, will you also be available between 11 AM to 1 PM, Susan?
Phone Staffer Caller: If anything, come at 9—that should be fine.
Lead: OK, got it. So on Tuesday, our project manager will stop by quickly for about 10 to 15 minutes to walk through the area.
Phone Staffer Caller: OK, thank you.
Lead: OK. All right, thank you so much then. Have a great day.
Phone Staffer Caller: Bye now.
Lead: You too.
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