Type: Power Washing
Lead Grade: C
Name: Kevin (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Katy
Intro:
“At Phone Staffer, we help home service companies get more leads through outbound marketing. In this transcript, our team contacted a local business in Katy, Texas, to schedule an appointment for a power-washing estimate. The store representative provided details about their facility’s cleaning needs and coordinated a time for the property manager to present a service proposal. This type of cold calling for leads is an effective way for home service businesses to connect with potential commercial clients and generate new opportunities. Below is the redacted call transcript to protect privacy.”
Ai Transcript:
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Phone Staffer Caller: Sherwin-Williams, this is Carlos, how can I help you?
Lead: Hi, Carlos, this is Paula. Thank you so much for answering the call. How are you?
Phone Staffer Caller: I’m good. How are you?
Lead: I’m doing fine. Thank you for asking. I really appreciate that one. By the way, Carlos, we will be in your area up until the end of the month. We would like to ask, what do you think will be the best time for us to drop by your office?
Phone Staffer Caller: Drop by into our office? I mean, for what- what is this for?
Lead: Oh, yes. I forgot to mention, our property manager is visiting some commercial properties and establishments and providing proposals regarding our power-washing services. He wanted to know if it’s okay with you that maybe sometime this week or next week we will be dropping by, giving our proposal, and taking 10-15 minutes of your time. No commitment, no obligation, no pressure. We’re just there to provide our proposal for you, and it depends on you whether you decide to commit or not – just for your future reference.
Phone Staffer Caller: Okay, sure. I mean, you can always do Monday, that’s fine.
Lead: Okay, perfect. Monday is unusual for us because other businesses say Monday is busy. But yeah, Monday works. Would morning or afternoon be better for you?
Phone Staffer Caller: If it has to be, I mean, I said Monday just in case. But Monday afternoon, it is busy in the morning. Maybe you can stop by Tuesday or Wednesday.
Lead: Yep, Tuesday is perfect. Oh, Wednesday is also good. Okay, Wednesday around 9 a.m. to 11 a.m. – will that be all right?
Phone Staffer Caller: That will be fine.
Lead: Okay, perfect. Carlos, do you have an email address?
Phone Staffer Caller: We have a store email address if you want to send over something.
Lead: Yeah, that’s perfect. May I know the best email?
Phone Staffer Caller: It’s going to be (redacted).
Lead: Okay, just to confirm… That is (redacted).
Phone Staffer Caller: Yeah, that’s correct.
Lead: Thank you. Carlos, I just want to ask, are you the manager or the assistant manager?
Phone Staffer Caller: No, I’m one step below assistant store manager. If you want to talk to them, they’ll be there on Wednesday. I don’t know if they’re interested in power washing, but you can always speak to them if you want.
Lead: Yeah, definitely. What is the best title for me to put under your name?
Phone Staffer Caller: You can just put Kevin down for it.
Lead: Kevin? Okay. Kevin is the manager, right?
Phone Staffer Caller: Yes.
Lead: Okay, and may I know Kevin’s last name?
Phone Staffer Caller: It should be (redacted).
Lead: I’m not sure how to spell the last name, could you confirm?
Phone Staffer Caller: It’s (redacted).
Lead: Oh, I see. Thank you so much for that one, Carlos. Quick question – do you have any idea how often you power wash your facilities?
Phone Staffer Caller: Not very often at all. We don’t have anybody we hire for that currently.
Lead: No worries, that’s all right. But if you were asked, what areas do you think need more power washing?
Phone Staffer Caller: If we were to go for it, Kevin would probably say only the garage area where there are some paint spills. That’s as far as it goes for now.