Type: Power Washing
Lead Grade: C
Name: Emily (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Montgomery,
Intro:
At Phone Staffer, we help home service companies get more leads through strategic cold calling and outbound marketing. In this call, we reached out to a property manager in Montgomery, Ohio, to offer a proposal for power washing services. While the property wasn’t currently in need of service, the manager agreed to keep our client’s information on file for future consideration. This is a strong example of how outbound marketing for home service companies can build long-term relationships and future opportunities. Below is the redacted call transcript for privacy protection.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling the Residences at MQ. This is Emily. How can I help you?
Lead: Hi there, Emily, good morning. This is Earl, by the way, and I’m calling from (redacted). We’ve been sending proposals for (redacted), and we believe that it manages your services. So we’re looking to see when would be the best time to drop by your property to provide you with proposals for fire watching or to provide you with quotes for competitors.
Phone Staffer Caller: I would say probably tomorrow, but I don’t believe we’re at that point yet. You’re welcome to stop by tomorrow. I don’t have our calendars in front of us; I’m actually away from my desk. But if you call tomorrow morning, we should have a better idea of our availability.
Lead: That’s totally fine. So basically, tomorrow is really a good time, right? Since you’re not aware of your schedule, can we do it on Monday instead?
Phone Staffer Caller: Yeah, Monday would be fine.
Lead: Okay, what time do you prefer anyway? We have 11 AM to 1 PM. Is this a good time for you?
Phone Staffer Caller: Yeah, that will be fine.
Lead: Alright, awesome. So that’d be 11 AM on Monday. And also, this is the Residences at MQ, right?
Phone Staffer Caller: Yes, and you’re with what company? I’m sorry?
Lead: That would be (redacted).
Phone Staffer Caller: (Redacted), yes, exactly. Let me spell it out.
Lead: Okay, it’ll be R-O…
Phone Staffer Caller: Okay, and how do you spell your first name?
Lead: Ruelle. R-O-E-L.
Phone Staffer Caller: Okay, we have you down. I have a note for Monday, 11 to 1. If Megan isn’t available, then you’ll meet with me. But again, we were just built within the last year, so I don’t think we’re at the point of pressure washing yet.
Lead: Yeah, but it is really best that you have us on your list in case you need power washing services. May I please have your last name? Your name is Emily, right?
Phone Staffer Caller: Yes, and that’s all you need. You don’t need my last name.
Lead: That’s totally fine. And you will be there on Monday to personally assist our project manager and take a quick 10- to 15-minute tour through the property, correct?
Phone Staffer Caller: Either myself or the property manager, Megan, will. But yes, one of us will be able to meet with you.
Lead: Megan. Okay, awesome. And also, I just wanted to confirm if this is still your address—(redacted)?
Phone Staffer Caller: (Redacted), yes.
Lead: Alright. And what is the best email where we can send the confirmation?
Phone Staffer Caller: Our email would be… I want to say… (redacted).
Lead: It would be (redacted)?
Phone Staffer Caller: (Redacted).
Lead: (Redacted)… dot com?
Phone Staffer Caller: Yes, and I am so sorry, but I do need to go. So, we will see you Monday, and I hope you have a good rest of your day.
Lead: Yeah, sure thing. Emily, one last thing—in case there will be a conflict, is there a way we can drop by, or can we move the schedule to the next day, the 25th?
Phone Staffer Caller: If you call us, yes. And if you guys have a conflict or anything, just call our office number—(redacted).
Lead: Al