Type: Power Washing
Lead Grade: C
Name: Alyssa (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Mooresville
Intro:
At Phone Staffer, we help home service companies get more leads through effective cold calling techniques. In this call, our team contacted a property manager in the Palisades at Alcove community to follow up on a power washing service proposal and coordinate a future site visit. Although the client had already secured a vendor for the spring, they expressed interest in considering our client for the fall season. A follow-up visitation was scheduled to evaluate the property’s sidewalks and breezeways for a potential estimate.
This call is a great example of how outbound marketing for home service companies can build relationships and generate future opportunities. Below is the redacted transcript of the conversation to maintain privacy.
Ai Transcript:
Phone Staffer Caller:
This call may be monitored or recorded. Esta llamada puede ser monitorada o grabada. This call may be recorded for training purposes. Thank you for calling the (redacted), this is Alyssa speaking, how can I help you?
Lead:
Alyssa, hi. This is Ella, how are you doing today?
Phone Staffer Caller:
I am doing well. How are you?
Lead:
Alyssa, it’s Friday so we’re getting there — weekend! We’re doing good here.
Phone Staffer Caller:
Yes, everyone could agree, right? Thank you so much.
Lead:
Absolutely. I’m just checking, sorry — do we have a property manager or the assistant to speak with today?
Phone Staffer Caller:
Yes, that’s me — I’m the property manager.
Lead:
Alyssa, hey it’s such a pleasure speaking with you. I think we’ve had a conversation prior with your maintenance manager, if I’m not mistaken. But anyway, we’ve been provided a proposal, Alyssa, with (redacted). We are from the power washing service, and I think that was Tuesday that we planned to drop by there to provide a proposal to compare with any other vendors.
We wanted to touch base and see the availability and time to see what works best for you guys?
Phone Staffer Caller:
So that has actually already been — we already got a bid that was approved by corporate. So I don’t have any openings right now for the spring.
But come… I’m hoping to get it done again around early fall, just so we can have like a consistent schedule of it getting done, and I can absolutely keep you guys in mind for that.
Lead:
Hey — hey, that would be perfect! I mean, I know you guys… I think that’s good that you guys have chosen — the good one of you guys, they’re helping you guys upkeep the area.
And we wouldn’t really mind to be kept for now and to be the top choice when it came by — I mean when the need arises again.
If there’s a time for us to just drop by those things and give you guys an exact quotation and have it assessed — what’s the perfect one for you guys in time and fall — let me know if that works?
Phone Staffer Caller:
Yeah, absolutely, that does. You guys are more than welcome to come by, and I didn’t want you to waste your time for this season.
Lead:
Yeah, no worries! If you guys would like to come by again, you’re more than welcome to. I’ll be here on Tuesday.
Phone Staffer Caller:
That’s perfect.
Lead:
Truth — we will be doing some work at (redacted), I think morning — most likely we will be there around 2 to 3. That works with you?
Phone Staffer Caller:
Okay, yeah, absolutely, that does. That’s perfect.
Lead:
All right, I’ll make time up here. And I’m sorry Alyssa, can I have your last name?
Phone Staffer Caller:
Yes — Alyssa (redacted), C-U-M-M-I-N-S.
Lead:
Perfect — (redacted). And any email that we can just hit up some input and some of the, I mean, confirmation dropping by as well at least?
Phone Staffer Caller:
Yeah, it’s (redacted).
Lead:
Perfect — sorry, let me go ahead and take a look real quick at what we have here. (Redacted), right? At (redacted)?
Phone Staffer Caller:
Yes.
Lead:
Perfect. I will just have to take note. Alyssa, what are the usual areas you guys are doing power washing — probably in fall?
Phone Staffer Caller:
I’m sorry, repeat your question one more time?
Lead:
It’s my fault — what are the usual