Type: Power Washing
Lead Grade: C
Name: Shaun (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Mt. Vernon
Intro:
At Phone Staffer, we help home service companies increase their client base through targeted outbound marketing strategies, including cold calling for leads. In this call, our team connected with a property manager in Westchester County, New York to schedule a free estimate for power washing services—specifically for sidewalks and common outdoor areas of a residential building. The property manager expressed interest in a walk-through and set an appointment with our project manager to explore service options. Below is the redacted transcript from the call to maintain privacy.
Ai Transcript:
Phone Staffer Caller:
Hello, thank you for calling (redacted), (redacted) managed community. This call may be recorded for quality assurance and training purposes. If you are interested in leasing with us and want to learn more about our extraordinary community, please press one. If you’d like to reach the concierge desk, please press two. For emergency maintenance requests, please press three. If this is a life-threatening or fire emergency, please hang up.
Hello, thank you for calling (redacted). This is Sean speaking. How may I help you?
Lead:
Hi, hello, good morning Sean, Joelle here. How are you today?
Phone Staffer Caller:
Good, how are you?
Lead:
Yeah, I’m good also, thank you for asking. Yeah, it was Joelle, and the reason I’m calling today—just wanted to check when would be the best time to drop by your office to speak with the manager.
Phone Staffer Caller:
In regards to what?
Lead:
Oh, I’m so sorry. Yeah, by the way, I’m with (redacted), so we offer power washing services, and this time we provide a free quotation. Seems our manager will be in the area this week till next week, so I just wanted to check if he can come by your office and show some of our proposals—speak with the manager.
Phone Staffer Caller:
Yes, I am the property manager. You’ve been emailing with my assistant, I think—Melanie?
Lead:
Oh, let me check. Okay, she forwarded it to me. But we have a window washing company… but if you guys do sidewalks and things like that I could, you know, discuss it. It’s more like a day-to-day type thing because we have a lot of dogs, so we would need that often. Like, we have a power washer, but it might be something we would consider. But for windows we already have a company that does that annually in June.
Phone Staffer Caller:
Yeah, perfect. We do the sidewalk, the driveway, walkways, or any exterior part that might need attention. You don’t need to worry because there’s no charge—we only provide a free quotation so you can get an idea regarding the quote or what we have. Are you available tomorrow or any time you’re available this week?
Lead:
I could do tomorrow. I’m off on Wednesday. But what time tomorrow?
Phone Staffer Caller:
It depends on you. I’ll check the schedule. We’re open… let me check… 10 a.m. to 12 p.m., or we can adjust—12 to 2 or 2 to 4?
Lead:
Yeah, 10 to 12 is fine.
Phone Staffer Caller:
Oh, perfect, then I’ll inform our project manager. So anyway, for this—when was the last time the property has been power washed or cleaned? Do you still remember?
Lead:
We had one ourselves that the cleaning company did, but to do like a full power washing? Probably really never. But we, you know—we do it mainly for, you know, dog waste and things like that. But I’d be glad to walk the sidewalks with him and see what we think.
Phone Staffer Caller:
All right. So yeah, for this one—just to confirm the address, that would be (redacted), correct?
Lead:
Yes. And then, there’s a garage next door so he can pull in, pull a ticket. I’ll give him a sticker afterwards, and then just come to the door and say that he’s here to meet Sean, and I’ll meet with him.
Phone Staffer Caller:
Oh perfect. All right. So yeah, I’ll inform that to our project manager. And Sean, just checking—what would be the best