Type: Power Washing
Lead Grade: C
Name: Matt (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Pelham
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them generate high-quality leads through cold calling. In this transcript, we contacted a business in Birmingham, Alabama, to offer a free estimate for commercial power washing services. The Branch Operations Manager showed interest in cleaning the front parking lot and scheduled an appointment for a consultation. This call demonstrates how outbound efforts can secure potential clients and increase business for home service companies. Below is the redacted call transcript to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Oh, hi, good afternoon.
Lead: Yeah, hi.
Phone Staffer Caller: Oh, yep, sorry. So, this is Kim. How are you?
Lead: I am well. How are you?
Phone Staffer Caller: Oh, very good, thank you. Just dealing with coffee right now, so I have to tone down my models. But anyway, thank you. Well, I am just wondering if you are going to help me. I am calling from (redacted), that is power-washing services. If you know, I can best speak to you about power washing.
Lead: Well, that would be me if we have any need for it right now.
Phone Staffer Caller: Oh, okay, that is perfect then. Well, actually, we’re not in a hurry to do the power washing. We are currently doing some work here on Highway 11, and yeah, we just have some vacant or free time. So if you would be available any day this week or next week, we would love to give you a free estimate, you know, for future reference whenever you are available.
Lead: Sure, I understand. I am not available tomorrow or Wednesday. Those are the two days where I won’t be in the office or available. Thursday or Friday, I will be here all day.
Phone Staffer Caller: That’s perfect. What would be the earliest that we could go?
Lead: We will be available by 8 in the morning up until 2. We prefer situations like this—10 o’clock being the earliest, as we are getting our day started.
Phone Staffer Caller: 10 o’clock. Alright. On our calendar, we actually do have a time frame between 8 to 11. If you would like, I can go ahead and grab the schedule for you since ten o’clock is in between. I will go ahead and get between 8 to 11, and then I will just let my project manager know that you would prefer ten o’clock onwards. Does that work?
Lead: Yeah, that will work as well.
Phone Staffer Caller: Perfect. And then I can get a backup of the schedule for you just in case it got caught up early and needs a little bit more time later. I’ll get you a backup schedule between 11-2, in-between those time frames. Does that work?
Lead: Yeah, that would be fine.
Phone Staffer Caller: That’s perfect, thank you. Anyways, may I know what’s your first name? At least I could address you properly.
Lead: Yeah, my name is Matt.
Phone Staffer Caller: Matt, oh, perfect. Thank you, Matt. And do you know what’s going to be the best email where I could send confirmation about this?
Lead: Yeah, send it to (redacted).
Phone Staffer Caller: (redacted). Did I get it right, though? (redacted)?
Lead: That is correct.
Phone Staffer Caller: Perfect. And would it be safe for me to assume that Wright would be your last name?
Lead: It is, yes.
Phone Staffer Caller: Got it. So, I got this for business (redacted), and this is also the best phone number in case, right? (redacted)?
Lead: Correct.
Phone Staffer Caller: Alright. And, of course, I don’t want our Project Manager to be lost along the way. Did I get the correct address for you guys? (redacted)?
Lead: Yeah, that’s correct.
Phone Staffer Caller: Got it. Perfect. And anyways, would you mind me asking what should be your designation with (redacted)? At least I could address you properly in the email.
Lead: