Type: Power Washing
Lead Grade: C
Name: Madison (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: West Chester
Intro:
At Phone Staffer, we help home service companies get more leads through effective outbound marketing strategies like cold calling. In this call, we contacted a representative at an apartment complex in West Chester to introduce power washing services and schedule a time to drop off a proposal for consideration. While they were not immediately looking for a new vendor, they welcomed new service information for potential future needs. This interaction highlights the importance of outbound marketing for home service companies looking to build relationships and generate more leads. Below is the redacted call transcript to respect privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted), this is Madison, how may I help you?
Lead: Hi there Madison, good afternoon—I’m sorry, good morning. This is Iruel, by the way.
Phone Staffer Caller: Yup.
Lead: Yeah, because I haven’t had my coffee yet, you know. Well, anyway, Madison, my name is Iruel, and I’m calling from (redacted). We’ve been providing proposals to (redacted), which manages your services, and we’d like to check if there is a convenient time this week to drop off a proposal or quotation for a comparison with other vendors?
Phone Staffer Caller: I couldn’t hear you in the beginning—what kind of service did you say?
Lead: Oh yeah, we offer a power washing service. We do that in businesses like apartments, commercial complexes. So we’re looking to see when would be the best time that we can drop by your property.
Phone Staffer Caller: As far as meeting with anyone specific, that’s kind of hard to say, but I know that if you stop by with a general info sheet, we kind of keep several vendors in mind. Our landscaping crew does a lot of that, but sometimes they get overbooked.
Lead: Oh, I see. But you’re able to assist our project manager when we drop by, right?
Phone Staffer Caller: Right, yep.
Lead: Okay, perfect. Go ahead, I’m sorry.
Phone Staffer Caller: Go ahead.
Lead: I was just going to say, yeah, bringing by a pamphlet or anything like that—that is fine. As far as facilitating a full property quote, we usually do that once we are interested in starting a project. It would more or less be just your general information.
Lead: Okay. Yeah, well, that’s not a problem. And Madison, I believe you’re the property manager, correct?
Phone Staffer Caller: No, I’m a floating assistant manager, so I go to most of our properties.
Lead: Oh, I see. So will you be there if ever we were to schedule an appointment? Will you be there to assist our project manager—taking an approximately 10 to 15-minute tour of the property?
Phone Staffer Caller: Oh, I see what you mean. Usually, we don’t entertain that until we know we’re going with a vendor. I understand what you’re looking at. Usually, people will stop by and just provide their face, their contact, and their general pamphlet. I know right now they’re not looking to try and consider any bids, but we do want to accept new vendor information.
Lead: All right, that’s perfect. When will be the best time that we can drop by your property?
Phone Staffer Caller: I’ll be able to assist this week. Usually, before noon is always easiest.
Lead: Okay. Will you be available tomorrow, 18th of March?
Phone Staffer Caller: Yep.
Lead: Okay, so you said before noon. We have a 9 a.m. to 11 a.m. schedule. Will you be available at that time?
Phone Staffer Caller: That would be a little early because we don’t open till 10.
Lead: Oh, okay. I see. How about 11 a.m. to 1 p.m.?
Phone Staffer Caller: That’ll work.
Lead: All right, awesome. And also, in case there is a conflict with the schedule, is it possible that we will move the visit to the next day, the 19th?
Phone Staffer Caller: Yeah. That timeframe will work for either one of those days.
Lead: Okay, cool. And will it be at the same time, 11 a.m. to 1 p.m.?
Phone Staffer