Type: Power Washing
Lead Grade: Cold – A
Name: Barbara (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Austin
Intro:
At Phone Staffer, we help home service companies generate more leads through outbound marketing strategies like cold calling. In this call transcript, we reached out to a property manager in Austin, Texas, to schedule a site visit for a power washing proposal. The property manager confirmed interest in discussing future cleaning needs and arranged a time for a walkthrough with our project manager. This interaction highlights how outbound marketing for home service companies can create new business opportunities. Below is the redacted information from the call to protect privacy.
Ai Transcript:
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Phone Staffer Caller: Hello. Thank you for calling (redacted) Apartments. This is Barbara. How may I help you?
Lead: Hey Barbara. Good morning. This is Chris. I’m looking for your best time sometime this week or next week to drop by your property and have a tour.
Phone Staffer Caller: Oh, absolutely! What are you looking for? Are you looking for a one-bedroom, two-bedroom?
Lead: What we’re trying to do, Barbara, is have a tour with my project manager. This would take about 10 to 15 minutes of your time. We would like to discuss some proposals regarding our power washing services and free quotes as well, but there’s no need for you to make any decisions when we come by.
Phone Staffer Caller: Oh! I see! Yeah, no, that’s fine. You can come by anytime.
Lead: Got you, got you. And Barbara, you are the property owner, right?
Phone Staffer Caller: The property manager, yes!
Lead: Property manager. Got that. Let me check—would it be possible sometime this Thursday, between 12 to 3 p.m.?
Phone Staffer Caller: Let me just double-check my calendar.
Lead: Sure, sure. Take your time.
Phone Staffer Caller: Yeah, no, that’s fine because I just have a call in the morning, but the afternoon is perfect!
Lead: Got you, got you. Thank you so much, Barbara. Before I let you go, I just want to confirm that we will be coming by at the correct place. That would be at (redacted) in Austin, Texas. The name of your business is (redacted), and the best callback number for you is (redacted), right?
Phone Staffer Caller: Oh yes, that’s correct.
Lead: Thank you so much, Barbara. Do you have an email where I can send the confirmation and our materials ahead of time?
Phone Staffer Caller: Yes, let me know when you’re ready.
Lead: Yes, whenever you’re ready.
Phone Staffer Caller: Okay, so it’s going to be my first initial and last name. That’s B. as in Boy, S. as in Sam, O. D. as in David, E-K, so that’s (redacted)@ (redacted).com.
Lead: Let me take note of that. Alright, let me read it back. That would be (redacted)@(redacted).com, right?
Phone Staffer Caller: Yes.
Lead: Thank you so much, Barbara. I have two more questions. If you don’t mind, Barbara, which part of the property do you think really needs power washing right now or maybe in the future?
Phone Staffer Caller: Well, we actually just had what we call a “Love Day,” where a lot of our sister properties sent people to help. That was done at the end of March, and we did a full property-wide power washing. But especially in the spring, we get issues with birds leaving droppings on the stairwells.
Lead: Gotcha. So everything like that will be pointed out with my project manager on the tour, and we can recommend the best areas of the property that need power washing. That can be discussed as well.
Lead: And Barbara, will you be the one assisting my project manager for the tour, or will it be someone else?
Phone Staffer Caller: No, it will be me.
Lead: Alright, thank you so much, Barbara. One more thing—may I have your last name?
Phone Staffer Caller: It’s (redacted).
Lead: Gotcha. Thank you so much, Barbara, for this information. I’ve got everything I need. See you this upcoming Thursday between