Type: Power Washing
Lead Grade: Cold – A
Name: Jonathan (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Birmingham
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them secure valuable leads through effective cold calling. In this transcript, we connected with the chief engineer of a Courtyard by Marriott in Birmingham to discuss scheduling a power washing service for the hotel’s pool deck and sidewalks. The decision-maker was interested and booked an appointment for an on-site inspection. This call is a great example of how cold calling for leads can help home service companies secure commercial clients and grow their business. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling the (redacted), your home away from home. For reservations, press 1. To reserve 10 or more guestrooms or plan an event, please press 2. For all other questions or to speak with an associate, please press zero or remain on the line.
Lead: (redacted) speaking. How can I assist you this morning?
Phone Staffer Caller: Hey, hi there, good morning. This is Ella from (redacted) Power Washing. How are you doing?
Lead: I’m doing great, it’s finally Friday.
Phone Staffer Caller: Yes! John, I’m just checking if we can drop by any time next week to speak with the property manager. Would next week be a good time? We’d like to talk about power washing.
Lead: Next week’s a little busy—we’ve got elections coming through—but maybe the week after.
Phone Staffer Caller: Oh yes, for sure. Would Monday the 24th work?
Lead: That should be fine.
Phone Staffer Caller: Could we drop by between 11 a.m. and 2 p.m.? It’ll just take around 10 to 15 minutes. Would that be okay?
Lead: That should work.
Phone Staffer Caller: Is your name John or Jonathan?
Lead: Jonathan.
Phone Staffer Caller: Got you, sir. And what’s your position?
Lead: I’m the chief engineer.
Phone Staffer Caller: Just to confirm, Jonathan, you’re the one overseeing all the maintenance at the hotel, correct?
Lead: That’s correct.
Phone Staffer Caller: Gotcha. And when you do pressure washing at the hotel, how often does it happen?
Lead: On a quarterly basis.
Phone Staffer Caller: Typically, which areas need power washing the most?
Lead: Mainly the pool deck and sidewalks.
Phone Staffer Caller: Pool decks and sidewalks, got you. And is this a good contact number to reach you at—the one ending in (redacted)?
Lead: Yes.
Phone Staffer Caller: Awesome. Can I also have your email address so I can send you our information?
Lead: Sure, it’s (redacted).
Phone Staffer Caller: Just to double-check, that’s (redacted), correct?
Lead: That’s correct.
Phone Staffer Caller: Got it. And could I also have your last name, just for my records?
Lead: (redacted).
Phone Staffer Caller: Thank you. If anything comes up on Monday, would you also be available Tuesday, same time—between 11 a.m. and 2 p.m.?
Lead: Yes.
Phone Staffer Caller: Alright, and on March 24th, you’ll be the one personally assisting my project manager when he arrives? He’ll likely do an inspection to give us an accurate assessment of the project.
Lead: Yes, that’s fine.
Phone Staffer Caller: Perfect. I just need to verify the address. The (redacted) is located at (redacted), correct?
Lead: Yes.
Phone Staffer Caller: Great. I’ll inform my project manager so he knows to stop by on March 24th. Thank you so much for your time, sir. That’s all from me. Have an amazing Friday!
Lead: Thank you.
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