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Cold Calling

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Type: Power Washing
Lead Grade: Cold – A
Name: Destiny (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cypress

Intro:

At Phone Staffer, we help home service companies grow using proven outbound marketing strategies. In this particular call, our team connected with a leasing agent at a property management office in Cypress to introduce power washing services on behalf of our client. Although the property manager was unavailable, we successfully obtained the correct email address to send over company information and scheduled a callback for follow-up. This is a perfect example of how outbound marketing for home service companies doesn’t just generate leads—it also opens the door to future opportunities.

Below is the redacted transcript of the conversation to protect personal and company information.

Ai Transcript:

Phone Staffer Caller:
Hello?

Lead:
Hi Fernando, this is Teza. Good morning!

Phone Staffer Caller:
Good morning!

Lead:
How was your day?

Phone Staffer Caller:
I’m doing great, what can I help you?

Lead:
That’s great to hear. Fernando, I’m trying to reach the property manager or the assistant manager by any chance.

Phone Staffer Caller:
Yeah. My manager is not here. May I ask what this is regarding about?

Lead:
Yeah, of course. I’m trying to connect with them because we’re just nearby in the area, and our manager Henzo would like to ask if we could drop by and then talk with your property manager for 10 to 15 minutes.

Phone Staffer Caller:
Uh huh. And talk about what?

Lead:
I’m sorry. So she can… Oh yea, I’m sorry.

Phone Staffer Caller:
Yeah, yeah.

Lead:
We’re trying to sell our power washing services.

Phone Staffer Caller:
You can stop by and drop off equipment, but my manager, she’s the only one that makes decisions about that. She’s gonna be at corporate today, so if you want to stop by today, you can. If not, you can just stop by tomorrow when she’s here.

Lead:
Ah, I see. Um, Fernando, is there any way for me to check or to have the email address of your property manager?

Phone Staffer Caller:
I can give you her email here in the front and I can forward the emails to her.

Lead:
That’s perfect. May I know what should the email be?

Phone Staffer Caller:
Yeah, the email is going to be legacy. The sign at, and then it’s going to be (redacted)

Lead:
(redacted), thank you. Fernando, may I know what’s your manager’s name just for me to address the email?

Phone Staffer Caller:
Destiny.

Lead:
Destiny, as in D S P I N Y?

Phone Staffer Caller:
Yeah.

Lead:
Thank you. May I know what’s Destiny’s last name?

Phone Staffer Caller:
Uhhhh, (redacted).

Lead:
(redacted)?

Phone Staffer Caller:
P A P O J A N?

Lead:
P A P O J A N?

Phone Staffer Caller:
No, it’s P A N T O J A.

Lead:
My bad. Please try again.

Phone Staffer Caller:
P A N T O J A.

Lead:
(redacted)?

Phone Staffer Caller:
Oh okay, I see.

Lead:
And Fernando, just to confirm, are you the leasing agent? Or are you just the manager?

Phone Staffer Caller:
Just the agent. Tenant leasing agent.

Lead:
Leasing agent, I see. And legacy at Cypress, located at (redacted). Am I right? That’s your address?

Phone Staffer Caller:
Okay, thank you.

Lead:
I’ll go ahead and send our profile information to the best e-mail. I just want to ask real quick—do you think I can be able to call back later this afternoon and reach him, or tomorrow?

Phone Staffer Caller:
Well, she won’t be here today at all until tomorrow.

Lead:
Okay, so I can call back tomorrow, right?

Phone Staffer Caller:
That would be better, yeah.

Lead:
Thank you so much for that, Fernando. I’ll go ahead and send our profile information. Appreciate your assistance today.

Phone Staffer Caller:
No problem, thank you.

Lead:
Bye-bye.

Phone