Type: Power Washing
Lead Grade: Cold – A
Name: Keisha (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Irving
Intro:
At Phone Staffer, we help home service companies grow by using cold calling techniques to speak directly with property decision-makers. In this call, one of our trained outbound agents contacted an apartment community in Irving, Texas, to introduce our client’s power washing services. Though the property manager wasn’t available at the time, we gathered key contact information, confirmed the appropriate decision-maker, and made plans to follow up via email and phone. This approach shows how outbound marketing for home service companies can open doors and set the foundation for future lead opportunities. Below is the redacted transcript from the call for your review.
Ai Transcript:
Phone Staffer Caller:
Thanks for calling our community. I’ll connect to your call shortly. But first, did you know our leasing office offers text communication? If you prefer text messaging, press 1. Want to think about it? Press 2 to decide later.
This call and the information you provide may be recorded and used by the property and a third-party service provider for quality and product improvement purposes.
Thank you for calling (redacted). This is Maria. How may I help you?
Lead:
Hi Maria! Good morning. This is Raj with (redacted). Happy Monday to you. How are you?
Phone Staffer Caller:
I’m good. How are you today?
Lead:
That is great to hear. I’m doing good too. Thank you so much for asking. I actually just contacted you last Friday and the property manager was not available, so I’m hoping if I could speak with Ms. Kasia or Keisha, sorry.
Phone Staffer Caller:
She’s in a meeting at the moment. I’m sorry, is there something else that I can help you with?
Lead:
Oh yeah. I’m actually reaching out regarding our power washing services and I was looking for the best person to speak with regarding our services for your properties. One of our project managers is in the area right now visiting properties and providing proposals.
Phone Staffer Caller:
I could give you… it’s Monday and it’s the end of the month, so we are closing our accounts today. So I wouldn’t recommend for them to come stop by today. But you can always send her an email and she can follow up with you through an email.
Lead:
Okay, yeah, sure. I’ll do that. May I know the email address please?
Phone Staffer Caller:
It’s kwebb at (redacted)
Lead:
(redacted). Okay, thank you for that. And her name is K-E-S-H-A, correct?
Phone Staffer Caller:
Yes!
Lead:
And her last name is Webb? W-E-B-B? And she’s the property manager. Right ma’am?
Phone Staffer Caller:
Hello?
Lead:
Yes, ma’am!
Phone Staffer Caller:
Okay, thank you so much for that.
Lead:
And this is for (redacted). Best call back number is (redacted) and this is still located at (redacted). And you just said your name is Maria? May I know your position there, Maria?
Phone Staffer Caller:
I’m the assistant manager.
Lead:
Oh, assistant manager. Um, do you have like the say when it comes to exterior maintenance? Or is it just Keisha?
Phone Staffer Caller:
Um… when it comes to invoices and pay, it would be first her.
Lead:
Oh, first her. Okay. Do you think she will be available, like, for a call only on Friday?
Phone Staffer Caller:
Okay, I’ll try to call back on Friday if that’s okay.
Lead:
That’s fine. You can give her a call back on Friday, but it will be a faster response through an email.
Lead:
Oh, okay perfect. Yeah, we will send her an email first and if ever, on Monday, okay? Thank you so much ma’am.
Phone Staffer Caller:
You’re welcome, have a nice day.
Lead:
You too, bye-bye.