Type: Power Washing
Lead Grade: Cold – A
Name: Shiela (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Mason
Intro:
At Phone Staffer, we help home service companies get more leads through effective cold calling techniques. In this call, we reached out to a storage facility in an effort to schedule a meeting for power washing services. While the manager was unavailable, we gathered key information and scheduled a follow-up to speak with the decision-maker. This is a great example of how outbound marketing for home service companies can help establish relationships and generate potential business opportunities. Below is the redacted call transcript to protect privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted), this call will be recorded for quality assurance. Please wait while we connect your call.
Phone Staffer Caller: Thank you for calling (redacted), my name is Lisa. How may I help you?
Lead: Hi there, Lisa. Good afternoon. This is Urwelt, by the way, and I’m calling from (redacted). How are you today?
Phone Staffer Caller: I’m very well, thank you. And you?
Lead: Oh great, thank you so much for asking. I can’t complain. You know, Friday?
Phone Staffer Caller: Good!
Lead: Yeah, there you go. And it’s sunny and warm.
Phone Staffer Caller: Oh yes, please. Where are you?
Lead: I’m actually located offshore, unfortunately. You know, it’s already 1:46 a.m.
Phone Staffer Caller: Oh wow.
Lead: So anyways, your name is Lisa?
Phone Staffer Caller: Yes.
Lead: Uh-huh. Well, Lisa, I believe you’re the manager, correct?
Phone Staffer Caller: I am NOT the property manager, just the assistant, so you would really need to speak with Sheila.
Lead: Okay. Is she available?
Phone Staffer Caller: No, not today. Sheila will be here tomorrow if you would like to call back. Let me see if I can check when she will be back in the office.
Lead: Okay, no problem.
Phone Staffer Caller: Oh, okay. Hmm, sorry, I thought we had the schedule on our desktop, but apparently, it’s in a folder.
Lead: Not a problem, thank you so much. But anyway, while you’re checking, Lisa, are you authorized to set an appointment for Sheila?
Phone Staffer Caller: No, I’m not.
Lead: Oh, I see. Because we were looking to see when would be the best time for us to drop by your office to introduce our power washing service. If that’s the case, what we’re going to do is give you a call back.
Phone Staffer Caller: I can’t schedule anything, but I can let you know when she will be at this property. She is the property manager for a couple of properties in the area, so she’ll be back to this office on (redacted) next Friday the 21st, if you all are available to stop by then.
Lead: Okay, yeah, great. Friday. All right. Let me check Friday… Friday the 21st. Okay, yeah, we have an available time. What would be the best time for us to stop by?
Phone Staffer Caller: I can’t say one way or the other because we might have people, especially on a Friday, come in the morning and want to rent from us, or they may wait and come in the afternoon. We just try to be available in the office all day, but we do go out onto the property to make sure everything’s secure, nothing looks tampered with, we do cleaning, and that sort of thing. So you’d really need to call back on Friday, maybe in the morning, to find out when a good time would be for you to stop by.
Lead: Okay, not a problem. But what’s the best time that I could call back?
Phone Staffer Caller: We are in the office from 9 a.m. to 6 p.m. The office is open Monday through Friday from 9 to 6. We’re also open on Saturdays but closed every Sunday.
Lead: So I can call the office again at this number on Friday the 21st?
Phone Staffer Caller: Yes.
Lead: Okay, so this is the phone number we can call, right? (redacted)?
Phone Staffer