Type: Power Washing
Lead Grade: Cold – A
Name: Amanda (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Milford
Intro:
At Phone Staffer, we help home service companies get more leads through strategic cold calling. In this interaction, we connected with a property manager in South Lebanon who was interested in learning more about power washing services for their apartment complex. After discussing availability, we scheduled an on-site visit to assess their needs. This is a great example of how outbound marketing for home service companies can be an effective way to generate potential clients. Below is the redacted call transcript for privacy.
Ai Transcript:
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Phone Staffer Caller: Hi Derrick, good afternoon. This is Ruel and you reached (redacted) Power Washing. How are you today?
Lead: Hi. I’m sorry, who is this?
Phone Staffer Caller: Yeah, this is Ruel, and you called (redacted) Power Washing. How can we help you?
Lead: Oh okay, hi. Yeah, I had a missed… sorry we’re doing a little of the same thing here. I had a missed call from this number. I’m the manager over at (redacted).
Phone Staffer Caller: I’m sorry?
Lead: I’m the property manager for (redacted), and someone from this number called me.
Phone Staffer Caller: Oh, I see. Yeah, because you know what, we offer power washing services, so we’re looking to see when would be the best time we can drop by your property and introduce the power washing service that we have.
Lead: We could probably set something up in a couple of weeks. Typically, (redacted) has their service technicians do the power washing on the exteriors. So, I can definitely, if you wanted to stop out, like, a day here in the next couple of weeks, usually we’re here Tuesday through Friday or Monday through Friday. Our maintenance is here from 8 to 4 each day, so really any day you could drop by and talk with him.
Phone Staffer Caller: Hey, so you said a couple of weeks, right? Um, because we have some things with our schedule. We’ve got like a team meeting one day and a couple of things going on. We have a resident event on Friday. So, maybe if you guys wanted to stop out in the next week?
Lead: Oh, okay.
Phone Staffer Caller: We actually have availability on the 18th. Will you be available that day?
Lead: Tuesday? Tuesday should be available that day.
Phone Staffer Caller: All right. In terms of time, what time would you prefer for us to visit the property? Morning, late morning, afternoon?
Lead: Would afternoon time work? Maybe between 12 and 2?
Phone Staffer Caller: I’m sorry, could you confirm between which times?
Lead: Really, any time between 12 and 2, or 12 and 3 that day should be okay.
Phone Staffer Caller: Okay, cool. We actually have 1 PM to 3 PM open. Will that work for you?
Lead: Let’s do 1 PM.
Phone Staffer Caller: Okay, so 1 PM. Will you be there to personally assist our project manager? It will take about 10 to 15 minutes to walk through the property.
Lead: All right.
Phone Staffer Caller: Perfect. Okay, so I’ll be gathering your information to pass along to our team. May I please have your first and last name?
Lead: So, um, I don’t really want to give out a whole bunch of information at this time until I meet with someone in person. We’ve had a lot of calls and some companies that weren’t completely reputable. I’m not saying you guys are, but I would prefer if they could just come out and I can get their information and exchange mine at that time.
Phone Staffer Caller: Okay, that’s perfectly fine. What is the best email where we can send our company information?
Lead: Absolutely, yeah. It is (redacted).
Phone Staffer Caller: Okay. Yeah. Can I just have your first name?
Lead: Absolutely. Yeah, my name is Ashley.
Phone Staffer Caller: Nice to meet you, Ashley. Thank you. Can I also have your complete address?
Lead: Yes, the address here is (redacted).
Phone Staff