Type: Power Washing
Lead Grade: Cold – C
Name: Luz (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cypress
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them generate more leads through cold calling. In this transcript, our team reached out to a business in Texas to connect them with our client offering power washing services. We successfully obtained the contact information for the purchasing coordinator, allowing our client to follow up with an estimate. This is a prime example of how cold calling for leads can be a valuable strategy for home service businesses looking to expand their customer base. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Thanks for calling (redacted). This call may be monitored or recorded for quality assurance purposes. Thanks for holding. We appreciate your time and patience. Thank you for calling (redacted). How may I help you?
Lead: Hi. Thanks so much for answering the call. This is Samantha. How are you?
Phone Staffer Caller: Good. How are you?
Lead: I’m doing fine, ma’am. Thank you for asking. By the way, ma’am, I’m just reaching out because I’m in the area right now, and we noticed that (redacted) is one of the businesses we’ve been able to visit. I just want to take my chances here. If we were to visit your office sometime this week to reach your manager, would that be possible?
Phone Staffer Caller: I don’t know about the visit—that wouldn’t be something I would schedule—but I can… Who are you looking for?
Lead: Oh yes, ma’am. I’m looking for the manager in charge of your power working services. I’m from a power working company, and our estimator would like to discuss and touch base with you. We’d like to provide an estimate that you can compare with other vendors. No worries, ma’am—no obligation, no commitment. It’s just a proposal. We’d just be dropping by the proposal, and then it’s up to you whether or not you’re interested in our service for future reference.
Phone Staffer Caller: Okay, I can send you over to Lucy’s voicemail, and I can give you her email.
Lead: Yeah, of course. An email would be great, ma’am.
Phone Staffer Caller: Okay, so her email is going to be…
Lead: May I know the name of the manager, ma’am?
Phone Staffer Caller: I wouldn’t say she’s necessarily a manager. She’s just the person that would coordinate for new… she’s like our purchasing person, so she also coordinates new relationships between companies or if someone was looking to do business. So she’s the one to speak with. Her name is Lucy.
Lead: Thank you so much. May I know Lucy’s last name?
Phone Staffer Caller: Wallace.
Lead: Wallace, as in W-A-L-L-A-C-E?
Phone Staffer Caller: Oh, like Larry, A like Apple, W like Wilson, L like Larry, S like Sam.
Lead: Oh, okay. L-A-W-I-S… W-E-L-I-S-S?
Phone Staffer Caller: Oh, I’m sorry—no, thank you so much for that.
Lead: And may I know who I am speaking with right now?
Phone Staffer Caller: Nicole.
Lead: Nicole, are you the assistant manager there?
Phone Staffer Caller: No, I’m just administrative.
Lead: Thank you so much for that. And (redacted) is located at (redacted), correct?
Phone Staffer Caller: Yes.
Lead: Okay, thank you. I’ll just go ahead and send over the information to Lucy. What do you think would be the best time for me to call back to reach Lucy on the phone?
Phone Staffer Caller: I’m not really sure. She’s here from 8 to 4:30—those are our hours. She’s the purchasing person, though, so she tends to be in meetings and has other things that keep her busy. I don’t know her exact schedule, so you could call and she might be in a meeting. She’s in a different department.
Lead: Okay, got it. Nicole, I really appreciate this. I’ll send over the information. Hopefully, we’ll hear back from Lucy.
Phone Staffer Caller: Email is the best point of contact with her. If she’s interested, she’ll respond back there.
Lead: Yes, that’s perfect. So her email is Lucy@(redacted).com, right?
Phone Staffer Caller: