Type: Power Washing
Lead Grade: Cold – C
Name: Brandy (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Katy
Intro:
At Phone Staffer, we help home service companies generate more business through outbound marketing and cold calling strategies. In this call, we reached out to a property management office in Katy, Texas, to introduce power washing services. While the decision-maker wasn’t available, we successfully obtained contact details to follow up with the property manager. This is a great example of how outbound marketing for home service companies can create opportunities for future business. Below is the redacted transcript to ensure privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted). If you are interested in leasing, please press 1. If you’re a current resident, please press 2. If you would like to speak with a member of our community office, press 1. If you are having a maintenance emergency, press 2. If you are newly registered, please press 2.
Please hold for the next available agent. This call may be recorded for quality and training purposes.
Phone Staffer Caller: Thank you for calling (redacted). This is Diana, how may I help you?
Lead: Hi there, Diana. This is Thaza. Thank you very much for answering the call. How are you?
Phone Staffer Caller: I’m well, thank you. How about yourself?
Lead: I’m doing fine, Diana, so far so good.
Diana, I know that you are busy, but I just need to ask this really quick question. By the way, I’m a vendor from (redacted), and we will be there in your area up until the end of the month.
We would like to know what you think would be the best time for us to drop by your office.
Phone Staffer Caller: I don’t have an answer for you right now. What I can do is pass your information over to the property manager, and if she’s interested in any power-washing, she can contact you back.
Lead: Oh yes, of course, Diana, that works for me. And also, I can send our profile information initially to your property manager’s email. Do you have her or his email where I can send our profile information?
Phone Staffer Caller: You can send it to (redacted).
Lead: Okay, (redacted).
Phone Staffer Caller: That is correct.
Lead: Perfect. And I just want to ask a question, Diana. May I know what your property manager’s name is, please?
Phone Staffer Caller: The manager here is Brandi.
Lead: Brandi as in B-R-A-D, and B-Y?
Phone Staffer Caller: That is correct.
Lead: Perfect. Diana, may I know Brandi’s last name?
Phone Staffer Caller: I’m only here helping out. I’m a temp helper, so I’m not familiar with her last name.
Lead: No worries, that’s all right. And just to confirm, Diana, are you the listing agent?
Phone Staffer Caller: No, no. Again, I’m just here temporarily helping out.
Lead: Oh, okay, I see.
Just to confirm, this is for (redacted) apartments? You are located at (redacted)?
Phone Staffer Caller: That is the correct address here, yes.
Lead: Thank you so much.
Diana, since I’ve already got the information, I can also give you my information just in case you can hand it to Brandi. How is that?
Phone Staffer Caller: Well, if you’re going to email something, then we can just forward it to her and she’ll have it.
Lead: Okay, sure.
We have got one right here. What do you think will be the best time for me to catch Brandi on the phone?
Phone Staffer Caller: I don’t know. I know she’s out of the office today. She’s only here for half a day tomorrow, and then Friday, I’m not sure what her schedule is.
Lead: Oh, I see. Oh, don’t worry, it’s all right with me.
Phone Staffer Caller: You’re welcome.
Lead: Thank you so much.
Phone Staffer Caller: Thank you.
Lead: Have a good day ahead.
Phone Staffer Caller: You too. Have a good day. Bye.
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