Type: Power Washing
Lead Grade: Cold – C
Name: Antonio (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Rye
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies looking to generate qualified leads through cold calling. In this call, our representative reached out to a commercial property in Rye, New York, to offer exterior cleaning services on behalf of our client. We spoke with the Assistant General Manager, who confirmed that all service proposals must go through the General Manager. An email was requested for follow-up, and the appropriate contact information was collected for a future estimate. This is a great example of how cold calling for leads can open the door to long-term opportunities, even with commercial prospects.
Below is the redacted information from the outbound call.
Ai Transcript:
Phone Staffer Caller:
Hello. You have reached the Courtyard by (redacted) Rye.
To ensure each guest call is routed to the appropriate representative, please listen closely to the following options:
For new or existing reservations, please press 1.
To reserve 10 or more guest rooms or to plan an event, please press 2.
To speak to a hotel representative, please press 3.
Phone Staffer:
Good afternoon, thank you for calling Rye Courtyard.
Caller:
Hi, my name’s Emily, how are you doing?
Phone Staffer:
Good, yeah I’m also good. Thanks for asking.
Caller:
I’m with (redacted). May I speak with the General Manager?
Phone Staffer:
Yes, one moment please.
Caller:
Thank you.
Phone Staffer:
You’re welcome.
Lead:
Good afternoon, it’s a new stay at Rye Courtyard. This is Lorbíe, how may I help you?
Caller:
Hi Lorbíe, my name’s Emily. I’m with (redacted). How are you doing?
Lead:
I’m doing well, thank you. How can I help you?
Caller:
Yes, my company would like to drop by the facility so we could share our service with you or your representative.
We’d like to provide a free quotation and proposal that the management may look into, and then decide what’s best for the company.
So we’d like to know when would be the best time we could drop by, for approximately 10 to 15 minutes only.
Lead:
Okay, for that, I would refer you to the GM, unfortunately.
He’s the one who’s going to decide on that.
I can transfer your call to his voicemail, but if you would like to email him, I can give you his email address.
Which would you prefer?
Caller:
Is there a way I can speak to him?
Lead:
Oh, he’s not in the office right now.
He’ll be back Monday morning. I would suggest, if you want, email him—because he’s good with emailing. He responds.
Caller:
Okay, do you have the best email where we can send him our company’s info?
And so his name—the name of the General Manager would be Antonio Santo (redacted)?
Lead:
Yes.
Caller:
Okay, thank you.
So the business name, the facility would be Courtyard at Rye. It’s located at (redacted), Rye, New York, (redacted). All correct?
Lead:
What do you mean 580?
Caller:
I’m sorry, like 10580.
Lead:
Okay, yes, that is the ZIP code.
Caller:
And is the best number to call him the one I’m calling you at right now?
Lead:
Yes.
Caller:
Okay, thank you. So who was I speaking with, please?
Lead:
This is Lorbíe.
Caller:
How do you spell your name, please?
Lead:
It’s L-O-R-B-I-E, but please do not send anyone until he confirms with you.
Caller:
Okay, yes. So don’t send anyone until he responds to us.
Lead:
Yes, yes.
Caller:
So the email will be sent to him with our company’s info, and then he can decide if it’s needed or not?
Lead:
Yes, yes, yes. That would be fine.
Caller:
So again, the spelling of your name would be?
Lead:
L-O-R-B-I-E.
Caller:
Oh, thank you. And your position, please?
Lead:
I’m the Assistant General Manager