Type: Mortgages
Lead Grade:
Name: Kesnel (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Greenacres
Ai Transcript:
Certainly! Here’s the cleaned-up transcript with the appropriate redactions:
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**Phone Staffer Caller:** Hello, this is looking for Joseph.
**Lead:** Hi.
**Phone Staffer Caller:** Is this okay? My name is Chris from [Redacted].
**Lead:** Who?
**Phone Staffer Caller:** [Redacted]. We’re calling all the homeowners in the area, and we saw here that we can help you refinance your current mortgage and lower your existing interest rate. Hello? Can you hear me?
**Lead:** Yes, I heard you.
**Phone Staffer Caller:** Yeah, our record shows, ma’am, that you guys currently have a loan, and you’ve got a 6.75 interest rate. Is this correct?
**Lead:** Right.
**Phone Staffer Caller:** And that’s the reason why we’re calling because we’re going through all the list of homeowners in the area. Are you guys still at [Redacted]?
**Lead:** Yes.
**Phone Staffer Caller:** Alright. The reason why we’re calling is we just wanted to actually make sure that your loan amount, which is an FHA loan at a 6.75 interest rate, we want to help you out, calculate the best rate, and bring your interest rate down and the savings we can get you. If I could ask you, ma’am, when will be Joseph or you available any time of the day? Because I will have one of our loan officers call you guys back so we could discuss decreasing your interest rate. Do you have a time available today, maybe by 5:00? By 5:00 today, is that right?
**Lead:** Yes, 5:00 to 5:30.
**Phone Staffer Caller:** 5:00 to 5:30, got it. And is this the best number that we can call? One of our loan officers will call you back on [Redacted].
**Lead:** Alright, I got it.
**Phone Staffer Caller:** And to whom am I speaking with?
**Lead:** Esther.
**Phone Staffer Caller:** Okay, hello Esther. Good afternoon, Ma’am. So, you guys are at [Redacted] Adriatic Way in Green Acres, Florida, right?
**Lead:** Right.
**Phone Staffer Caller:** And can you recall how much your total loan amount is?
**Lead:** You called me.
**Phone Staffer Caller:** Oh, I’m sorry. I thought you might tell me since you called me.
**Lead:** My number—is that all the permission?
**Phone Staffer Caller:** Oh, well, actually, we’ve got your interest rate and I just wanted to make sure—to know what your interest rate is and what your total loan amount is so our loan officer could compute that and be ready when they call you later at 5:30. They can offer you the rate amount, like a lower rate amount. But if you’re not comfortable in sharing what your total loan amount is, that will be fine. We’ll just have one of our loan officers call you today between 5:00 to 5:30 PM, okay?
**Lead:** Okay.
**Phone Staffer Caller:** Alright, and my name is Chris. We’re from [Redacted]. God bless you, Esther. I will talk to you later, okay?
**Lead:** Okay.
**Phone Staffer Caller:** Alright, bye for now.
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All private information has been redacted as per your request.