Type: Mortgages
Lead Grade:
Name: Jean (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Miami
Ai Transcript:
Certainly! Here’s the cleaned-up transcript with the requested redactions:
**Phone Staffer Caller:** Hello, is this Elias?
**Lead:** No.
**Phone Staffer Caller:** Elias, my name is Chris Mann with **(redacted)**. We’re calling all the homeowners in the area of Southwest 134th Avenue. Our records show here that you currently have an FHA loan at a 6.75% interest rate. Is this correct?
**Lead:** Yeah, but this is Elias.
**Phone Staffer Caller:** Oh, I’m sorry. Looks like I mixed up my details here. Is this **(redacted)** though?
**Lead:** Yes, it is.
**Phone Staffer Caller:** Right, and who am I speaking with, please?
**Lead:** My name is Jon **(redacted)**.
**Phone Staffer Caller:** Oh Jon, okay I’m sorry for that, Jon. Yeah, because I’m actually calling this number attached to the address **(redacted)**. Our record shows here that you’ve got an FHA loan at a 6.75% interest rate. Based on these records, that’s the reason why we’re calling—because we saw that we can help you tremendously lower that 6.75% because that’s a killer, man.
What I’m gonna do, Jon, is set up an appointment. I just need to ask if you have available time tomorrow between 9 to 5. One of our loan managers will reach out to you to calculate the best rate and the savings we can get you every month. Do you have any time tomorrow between 9 to 5?
**Lead:** I’m gonna be honest with you. With the rates right now, I’d rather hold off until they lower a little bit more.
**Phone Staffer Caller:** Yeah, well, to tell you honestly, man, there’s actually no obligation here with **(redacted)**. Even if it doesn’t make sense now, our loan officer can keep an eye out for better rates for you after the phone call in the future. We just wanted you to hear them out, that’s all. What do you think?
**Lead:** Hey, how long is it going to take?
**Phone Staffer Caller:** Oh, well, actually, it’s about five to ten minutes tops. They will just lay down what they have to offer you. If you take it, good, and if not, they can watch out for the rates for you and call you back at a later time.
All right, so give me one second here. Could I have your first and last name, Jon? **(Redacted)**, is that your name?
**Lead:** Yes.
**Phone Staffer Caller:** Last name? Oh, hello, you there? Jon, can you hear me? I think I lost you there for a moment.
And, by the way, Jon, you’re still at **(redacted)**, right?
**Lead:** Yeah.
**Phone Staffer Caller:** And this is the best number they can call you back on tomorrow, **(redacted)**, correct?
**Lead:** Correct.
**Phone Staffer Caller:** All right, got it. And also, let’s see here—if you could recall, what is your total loan amount for your mortgage? Just roughly, two hundred, three hundred maybe?
**Lead:** Five hundred.
**Phone Staffer Caller:** Five hundred K. Got it. Okay, and what time will you be available tomorrow between 9 to 5?
**Lead:** Um, if I get in there. Uh, 10. It’s 10 in the morning, right?
**Phone Staffer Caller:** Yeah.
**Lead:** Okay, got it. And lastly, Jon, so that we can send you everything in writing that we’ve discussed, what is the best email address for you?
**Lead:** **(redacted)**
**Phone Staffer Caller:** Got it. Well,