Type: Mortgages
Lead Grade:
Name: Pedro (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Valrico
Ai Transcript:
Sure, here’s the cleaned-up transcript with the appropriate redactions:
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**Phone Staffer Caller**: Hello?
**Lead**: Yeah, hi, I’m looking for Pedro, please?
**Phone Staffer Caller**: Um. His wife?
**Lead**: Oh. Hi.
**Phone Staffer Caller**: Uh, good morning, ma’am. Um, this is Garcia. My name is Chris with **(redacted)**. We’re actually calling all the homeowners in the area and our record shows you that you guys, um, are currently having an FHA loan at 6.75% interest rate. Is this correct?
**Lead**: Yep.
**Phone Staffer Caller**: Right. And, um, we’re actually in the neighbors calling homeowners. I believe you guys are **(redacted)**, right?
**Lead**: That would be correct, yeah.
**Phone Staffer Caller**: Yep. And, um, the main purpose of our call, ma’am, is actually we’re just reaching out because the 6.75% interest rate is actually through the roof and naturally is a killer. We just wanted to actually know when would be the best time one of our loan officers can call both you and Pedro so they can actually reach out to you and calculate the best rate, tremendously lower down the 6.75% interest and the savings that we can get you. Do you have any available time of the day, Ms. Garcia?
**Lead**: Is that with the same bank or do you guys do it differently? I’m sorry, can you say that again? You’re cutting in and out.
**Phone Staffer Caller**: The same bank that gives you the loan or is it a different bank? We’re a totally different company. I’m calling you from **(redacted)** and currently we’re calling all the homeowners in **(redacted)**.
**Lead**: Okay, got it. Well, he’s not here right now, I’m at my work. Usually, we’re like, around 6:30, 7:00 p.m. sometimes.
**Phone Staffer Caller**: For sure, I need— I won’t be…
**Lead**: Yeah.
**Phone Staffer Caller**: Okay, got you. Give me one second, Ms. Garcia, let me just put that here because we’ll have one of our loan managers actually call you both so you can all sit down and talk about it. So you can hear what our loan officer has to offer so we can help you bring down the 6.75% interest rate. And you are currently at **(redacted)**, right?
**Lead**: Correct.
**Phone Staffer Caller**: Got it, and also Ms. Garcia, could you still recall how much your total loan amount is?
**Lead**: I don’t know that exactly. I’m so sorry.
**Phone Staffer Caller**: It’s all good, no pressure, we’re just asking. Probably around $200k or $300k maybe?
**Lead**: I think it’s around the $300k.
**Phone Staffer Caller**: Around the $300k marker. Okay, that’s cool. And we will also be sending you all the confirmation and whatever you have discussed with our loan officers in writing via email. What is your best one?
**Lead**: What was that?
**Phone Staffer Caller**: What is your best email address so that we can send you everything in writing?
**Lead**: That will be with my husband, he’s the one that actually has all the email set up and all that stuff. I have my email. That will be with him.
**Phone Staffer Caller**: I understand, I respect that, I respect that, it’s just that what we got in here is probably in our system. But anyways, Ms. Garcia, this is what I’m about to do, I’m going to have one