Get a proven caller and system
All Phone Staff are vetted for outstanding work ethic, native English, and proven work experience in their field.
The talent is only half of the magic. Our team will customize SOPs for your business and Phone Staff. Managing remote staff is easy with our proven systems, processes, and scripts.
How we find, train and place elite talent for you
Learn more about the process we use to filter and place the best candidates into our client’s businesses.
The following steps are how we can provide you the best talent that can hit the ground running.
Stage 1 –
Video calls with our clients allow us to create customized Standard Operating Procedures so that your new remote caller can get straight to work.
We implement our best practices learned through thousands of calls and hundreds of remote calling hires and supervising.
01
Process, Scripts and Systems Creation
We first work with our clients to create the SOPs that the eventual staff member will be trained on and follow.
Stage 2 –
Once we have our custom SOPs and Scripts created, we can attract, screen and interview top talent from our various recruitment channels.
01
Attract top talent
We spend a lot of time and money to attract the best people and establish Phone Staffer as a top employer.
02
Ensure fit with role
We screen hundreds of resumes per day to select the few that are the best fit for our clients.
To pass this stage, a candidate must possess the required professional experience, be a native English speaker and have great communication skills.
03
Show who you are: video screening
If we like an applicant, we request a short video recording where they share their customer service work experience.
The video is a great way to learn more about the candidate, but also to check their communication skills.
Stage 3 –
Following screening and interviewing, it is now time to train the new hire on our client’s business with the SOP’s and scripts we created in Stage 1.
01
Training Bootcamp
All new phone hires are put through our training bootcamp.
This training covers scripts, SOPs, and training on our clients software like CRM, scheduling software, and VOIP softare.
02
Placement with company & ongoing support
After 2 weeks of sourcing and screening and 1 week of training we are ready to place the new phone staff at your company.
Our customer success team will regularly check in with you and your new staff member to ensure everything running smoothly.
READY TO FIT RIGHT INTO YOUR TEAM
More than just phone calls, your new staff can help with all customer service tasks
Just like a receptionist, there is more to the job than answer calls. Use your new phone staff to reply to customers via Text, Yelp, Facebook and more. Your phone staff comes trained on your CRM and customer service processes to hit the ground running.
Answer Phone Calls
Sick of missing calls? Your new phone staff is a dedicated full time employee with one top priority. Don’t miss any phone calls.
Customer Service Updates
Your new staff can increase your customer service with frequent communication via the phone, text, or email.
Reply to Inboxes
While your new staff is a pro on the phones, they can also reply to lead enquires in platforms like Yelp, Email and Facebook.
Update CRM
Reply to SM Comments
Your new staff can reply to comments on your Social Media posts to keep your audience engaged and push leads.
Schedule Appointments
Your new staff member will be knowledgable on your SOPs and can schedule appointments to make sure there is no drop off.
Call Back Lead Forms
Any Role
Your new full time staff has a phone calling super power but can supliment their calling with other activies as you see fit.