Type: Power Washing
Lead Grade: C
Name: Todd (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Greenville
Intro:
“At Phone Staffer, we excel in home service outbound lead generation through effective cold calling strategies. In this interaction, our team reached out to a homeowner in Greenville, Kentucky, to offer a free estimate for power washing services. The lead expressed interest in having their gutters, upper windows, and dormers evaluated but requested the service be considered for the spring. An appointment was successfully scheduled for a follow-up estimate call. This conversation highlights the effectiveness of cold calling to generate home service leads and get more business for service providers. Below, we’ve included a redacted transcript of the call to ensure individual privacy.”
Ai Transcript:
Phone Staffer Caller: Hello?
Lead: Hello, Todd.
Phone Staffer Caller: Yes. Hi, Krishna here from (redacted). So we will be in (redacted) tomorrow, working on some neighbors’ property. I just wanted to ask if you would like to get a free estimate to power wash the exterior of your house.
Lead: You can give me a free estimate, but at this point in time, with the winter and everything, I wouldn’t do it until the spring.
Phone Staffer Caller: Oh sure, no worries. Again, this is just only for the free estimate, and our estimator can come by your area. So, toward me, I know what part of the house you’d want to get an estimate for.
Lead: Gutters? Well, the house is predominantly brick, and the rest of it is rivet, so if you’re not careful, you damage rivet with power washers.
Phone Staffer Caller: Oh, I see. So, you want to only do an estimate just for the gutters?
Lead: Gutters and then the rivet on the actual windows and areas around the windows and stuff like that.
Phone Staffer Caller: Okay, so gutters and upper windows. So, Todd, are you available on Thursday?
Lead: I work 95 miles away.
Phone Staffer Caller: Okay, it’s totally fine. So, is there someone that can assist the estimator on Thursday?
Lead: Both my wife and I work 12 to 14 hours a day, so no.
Phone Staffer Caller: All right, so if that’s the case, since no one is available at home, can our estimator call you instead and give you a free estimate?
Lead: Yeah, I’m a physician, as long as it’s not too long and drawn out and stuff like that. I don’t have time because I usually don’t take cold calls.
Phone Staffer Caller: Oh, I see. Yeah, no worries. This will only take just a few minutes to provide a free estimate. So I’ll have our estimator call you on Thursday between 3 pm to 5 pm. Would that work?
Lead: That’s alright.
Phone Staffer Caller: Okay, perfect. So this-
Lead: Thank you.
Phone Staffer Caller: Todd, oh, just wanted to confirm.
Lead: Yes.
Phone Staffer Caller: This is for Todd (redacted), and then your best callback number is the one ending in (redacted)?
Lead: Yes.
Phone Staffer Caller: Got it. For the address, that would be (redacted). Correct?
Lead: Got it.
Phone Staffer Caller: Can you use the email address (redacted)?
Lead: I’m getting so much, which one?
Phone Staffer Caller: (redacted)?
Lead: No, that would be one of my friends. Second location. That wouldn’t help you whatsoever.
Phone Staffer Caller: So do you have a best email address as a confirmation too?
Lead: (redacted).
Phone Staffer Caller: Okay, so (redacted)?
Lead: Yes.
Phone Staffer Caller: Got it, so your first name, dot last name at (redacted)?
Lead: Yes.
Phone Staffer Caller: Alright, got it, thank you so much. Again, this is for the gutters and upper windows.
Lead: Yep, yep, for the dorm rooms too.
Phone Staffer Caller: Alright. Okay, you have a great day.
Lead: Bye.