Type: Power Washing
Lead Grade: C
Name: Chris (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: McKinney
Intro:
At Phone Staffer, we help home service companies generate more business through strategic outbound marketing efforts like cold calling. In this call, we connected with a general manager in McKinney, Texas, to discuss potential power washing services for their facility. While they typically handle exterior cleaning in-house, they agreed to receive more information about our client’s services and scheduled a drop-by appointment for a quote. This is a great example of how outbound marketing for home service companies can open doors for new business opportunities. Below is the redacted call transcript for privacy.
Ai Transcript:
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Phone Staffer Caller: Hi Kris, my name is Jessica. I’m a vendor. I would like to speak to the property manager.
Lead: You said the property manager?
Phone Staffer Caller: That is correct.
Lead: Um, we don’t really have like a property manager, it’s like a franchise. Is there something that I can help you with?
Phone Staffer Caller: Oh, yes sir. I’m a vendor for power washing. We were given this address because one of my managers would like to drop by, hopefully Monday. So yeah, we just wanted to speak to somebody with the responsibility for exterior maintenance of your facility.
Lead: Okay, I’m the general manager. What kind of service do you guys do?
Phone Staffer Caller: Power washing, sir, for the exterior. Yeah, the whole facility—driveways, parking, everything.
Lead: Okay, I can give you the office number, but I’m not gonna lie—they don’t do any of the power washing or anything like that. But you’re more than welcome to reach out if you’d like.
Phone Staffer Caller: Oh, okay. You know, this is something that maybe you guys could think about. And yeah, if you can use this as a backup if you don’t do that at the moment. Can I send an email regarding our company profile, so you can check it?
Lead: What’s your email?
Phone Staffer Caller: Not a problem. It’s gonna be (redacted).
Lead: Okay.
Phone Staffer Caller: And correct me if I’m wrong, the address for this one is (redacted).
Lead: Yes, ma’am, that’s right.
Phone Staffer Caller: Thank you, sir. Like you said, you’re one of the general managers. Are you the same person to assist my manager once he comes by Monday?
Lead: You said that they came by on Monday and spoke to somebody?
Phone Staffer Caller: That conversation would only take around three minutes, sir. Basically, he is the local representative—he’s the one who’s gonna drop by there and provide a proposal, very, very quick. So yeah, we just wanted to know who’s the available person during that time. Is it you or someone else?
Lead: He’s open between 10 to 3 p.m.? What’s the best time for you?
Phone Staffer Caller: Oh, probably like 10 or 11. Just not between our lunch hours. So like 12:30 through 4 o’clock is probably not a good time.
Phone Staffer Caller: Okay, let’s make it between 10 to 11.
Lead: Okay.
Phone Staffer Caller: Hold on, let me put that here. Monday, February 24th, sir. I would love to get your first and last name for my email records.
Lead: (silence)
Phone Staffer Caller: Oh, do they clean or power wash? Have you seen—
Lead: I’m sorry, again?
Phone Staffer Caller: Oh, I’m sorry about that. I’m not sure what’s going on. But yeah, I was just asking, have you noticed which areas of your site do the power wash or clean normally?
Lead: No, we usually just handle that ourselves. We don’t contract anybody to do any kind of power washing.
Phone Staffer Caller: You haven’t? But how often do you clean your areas here?
Lead: Four months ago.
Phone Staffer Caller: Okay. Well, that is very helpful because again, my manager is the one who’s going to provide you this free quotation—no obligation, sir. You can use this as a backup if you would be interested after you guys speak.
Lead: Yeah.
Phone Staffer Caller: I think that is all that I would need, Kris. So I’ll be