Type: Power Washing
Lead Grade: C
Name: Sidney (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Loveland
Intro:
At Phone Staffer, we help home service companies get more leads through outbound marketing strategies like cold calling. In this call, we reached out to a property representative at an apartment complex in Loveland to offer power washing services. The representative confirmed that the property had prior cleaning done in the fall, and we scheduled a follow-up visit to provide a competitive proposal. This is a prime example of how outbound marketing for home service companies can generate new business opportunities. Below is the redacted call transcript to protect individual privacy.
Ai Transcript:
**Phone Staffer Caller:** Thank you for calling (redacted). This call may be recorded for quality assurance and training purposes. If you are interested in leasing an apartment, please press 1. If you are a resident or vendor with a general inquiry, please press 2. If you have a maintenance emergency—
**Phone Staffer Caller:** Thank you for calling (redacted). This is Cydni speaking. How can I help you?
**Lead:** Hi, Cydni. If I heard your name correctly, this is Ella. How are you doing today?
**Phone Staffer Caller:** I’m doing alright. How are you?
**Lead:** I’m doing good. It’s almost the weekend, so I’m all good to go. Appreciate you asking, though.
I am just checking in—do we have an assistant or property manager to speak with at this point?
**Phone Staffer Caller:** Unfortunately, not right now. No, they both went home for the day.
**Lead:** Okay, it’s kind of too late anyway. But are you the leasing consultant by any chance?
**Phone Staffer Caller:** I am, yes.
**Lead:** You are! Again, as I mentioned, just trying to touch base. We’ve had a few connects already prior, actually, and we were advised to call you guys back within this week. It just kind of got too late, I’m sorry.
We are from a power washing company, and we’ve been doing work at (redacted), and we are just trying to see if there’s any available time on Monday to drop by the proposal for you guys to compare with any other vendor.
And probably, I want to ask—is this something that we can do on Monday? And whatever info we provide, could it be passed along to management if in case you’re not going to be available?
**Phone Staffer Caller:** Yeah, that’d be fine.
**Lead:** That sounds perfect. Can I have your full name, sorry?
**Phone Staffer Caller:** Cydni (redacted).
**Lead:** Perfect, Cydni, thank you.
Do you have an idea of when was the last time you guys had this done and what areas you guys are maintaining?
**Phone Staffer Caller:** Um, I believe it was back in the fall. And I want to say, like, sidewalks and walkways, and the awnings over the entrances to the buildings—things like that.
**Lead:** Oh yeah, which is very understandable—the usual thing that we actually do, especially with apartment buildings.
Do you guys have a best email where we can send confirmation and some info if we’re heading to the area on Monday?
**Phone Staffer Caller:** Yeah, I’ll give you our property manager’s email.
**Lead:** That’s perfect, yeah.
**Phone Staffer Caller:** Alright, you ready?
**Lead:** I am.
**Phone Staffer Caller:** It’s (redacted)@(redacted).com.
**Lead:** I’m sorry, that was (redacted)@(redacted).com?
**Phone Staffer Caller:** Yes, perfect—all good to go.
**Lead:** Yeah, what is your preferred time on Monday, Cydni? Does morning work best for you, or afternoon?
**Phone Staffer Caller:** Ummm, probably—let me check our schedule real quick.
**Lead:** Got you, appreciate that.
**Phone Staffer Caller:** Let’s see. Well, we will be doing some work in the morning, like around 8 to 9, so 9 to 10 or between 9 to 11. We can go ahead and work with that, or probably later, if that works for you.
**Lead:** Yeah, I think either of those would be just fine.