Type: Power Washing
Lead Grade: C
Name: Nicole (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Grapevine
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them secure more leads through cold calling. In this transcript, we connected with a leasing manager at a property in Grapevine, Texas, to schedule an on-site estimate for power washing services. The conversation resulted in booking a visit for the property manager to discuss exterior cleaning needs. This is a great example of how cold calling for leads can help home service companies grow their business. Below, you’ll find the redacted details from the call to ensure privacy.
Ai Transcript:
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Phone Staffer Caller: Hello, hello.
Lead: Yeah, well, this is Yukiko PowerWashing actually speaking. How are you today?
Phone Staffer Caller: Yep, good afternoon. This is Ru-El, and you have reached out to Rolling Spuds PowerWashing. How are you today?
Lead: Okay, this is Kena from (redacted). I thought we had missed a call from you guys.
Phone Staffer Caller: Oh, I see. Well, you know, maybe one of my colleagues. Uh, because we reached out to the (redacted) supporting service. We wanted to know what help we can do with your exterior cleaning. So, will you be available for a visit?
Lead: What day?
Phone Staffer Caller: Okay, cool. Um, let me go ahead and check the calendar. Can you hold for one moment?
Lead: Yeah, of course.
Phone Staffer Caller: Great, great, perfect. And, I know that you’re new, by the way—while you were with me?
Lead: My name?
Phone Staffer Caller: Yeah?
Lead: Kena.
Phone Staffer Caller: Kena, and you’re one of the property managers?
Lead: No, I’m the leasing manager.
Phone Staffer Caller: Oh, leasing manager. But you’re one of the decision makers, I believe, right?
Lead: Um, when it comes to vendors, that’s going to probably be my property manager and my maintenance supervisor.
Phone Staffer Caller: Are you the one who is going to personally assist, or you know…
Lead: I would say that our property manager would probably be the one to do that. And she will be back in the office next Thursday.
Phone Staffer Caller: Next Thursday, okay. So, let me go ahead and check if we have an available time next Thursday. Thursday this week, right?
Lead: No, next Thursday. She’s on PTO until then.
Phone Staffer Caller: Oh, okay. So that would be on the 6th, I believe, right?
Lead: Yes.
Phone Staffer Caller: Okay, so we actually have availability on the 6th. Do you prefer a visit in the morning, afternoon, or noontime?
Lead: Probably in the morning.
Phone Staffer Caller: In the morning. We actually have 9:30 AM to 10 AM.
Lead: That works great!
Phone Staffer Caller: All right, perfect. And what is the name of your property manager?
Lead: Nicole (redacted).
Phone Staffer Caller: Nicole (redacted), all right. So, it’d be N for Nancy, I-C-O-L-E for Nicole, and (redacted). Is that correct?
Lead: Correct.
Phone Staffer Caller: Great, awesome. And let me go ahead and check. What is the best phone number that we can reach you at?
Lead: (redacted).
Phone Staffer Caller: It’d be (redacted), correct?
Lead: Correct.
Phone Staffer Caller: Okay. And Nicole will be the one we’re going to assist our project manager in doing the visit, right?
Lead: Yes.
Phone Staffer Caller: Okay, awesome. So, Nicole is the property manager and the phone number that we have here to contact you is (redacted). What’s the name of your business, by the way?
Lead: (redacted).
Phone Staffer Caller: How do you spell it, I’m sorry?
Lead: (Redacted).
Phone Staffer Caller: It’s supposed to be (redacted), right?
Lead: Yes, correct.
Phone Staffer Caller: Give me one sec. How’s the weather, anyway?