Type:
Lead Grade: A
Name: Ben (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation through cold calling and outbound marketing. In this transcript, we contacted a homeowner in Isley to discuss exterior cleaning and to arrange a pre-estimate for power washing of the driveway and siding. The homeowner expressed interest in having the driveway cleaned and scheduled an on-site estimate, with the estimator set to call ahead before arrival. This is a power washing lead, but the outreach approach also works well for roofing companies and other exterior services in Isley. The redacted details protect privacy while illustrating a successful outbound lead generation approach for home service companies, and demonstrate how cold calling for leads can help you get more leads for your company.
Ai Transcript:
Phone Staffer Caller: Hello, is this Kathy?
Prospect: Huh?
Phone Staffer Caller: This is Ben.
Phone Staffer Caller: Hi sir.
Phone Staffer Caller: This is my husband.
Phone Staffer Caller: You called him from where?
Prospect: Oh, I’m sorry. Actually I am from (redacted).
Phone Staffer Caller: We specialize in exterior cleaning services.
Phone Staffer Caller: In what?
Phone Staffer Caller: Yeah, we are the one who is specialized in exterior power washing service.
Phone Staffer Caller: Oh, okay.
Phone Staffer Caller: Driveways, siding, anything on the outside part of the houses.
Phone Staffer Caller: And we will be around your area in Isley.
Phone Staffer Caller: Are you still on that address?
Prospect: Yeah.
Phone Staffer Caller: Okay, thank you sir.
Phone Staffer Caller: By the way, I’m just reaching out because we wanted to see if we can also drop by to your place while we are there.
Phone Staffer Caller: We offer pre-estimate for exterior power washing.
Phone Staffer Caller: No obligation at all.
Phone Staffer Caller: May I know when was the last time you had your power house power wash?
Prospect: Well, this break. I never had power wash really.
Phone Staffer Caller: Oh, okay.
Phone Staffer Caller: That’s fine.
Phone Staffer Caller: We do have our options for soft washes as well.
Phone Staffer Caller: If you may be interested if there is already a lot of build up.
Phone Staffer Caller: Or what about driveways, patios or decks, something like that.
Phone Staffer Caller: Maybe we can give you a pre-estimate to those.
Prospect: Okay, you can drop by.
Phone Staffer Caller: Okay, yeah, we can definitely drop by Dan for us to assess your home and give you the estimates.
Phone Staffer Caller: Are you available this Monday, next week or Tuesday?
Phone Staffer Caller: What works best for you?
Prospect: Tuesday would be good.
Phone Staffer Caller: Tuesday in the morning or afternoon?
Prospect: In the afternoon.
Phone Staffer Caller: Okay, in the afternoon on Tuesday we have available slots between 12 to 2 p.m. or 2 to 4 p.m.
Prospect: What works best for you?
Prospect: 3 to 4.
Phone Staffer Caller: Okay, thank you so much.
Phone Staffer Caller: I’ll set you up then for Tuesday.
Phone Staffer Caller: This is April 14 between 2 to 4 p.m.
Phone Staffer Caller: And what specific areas outside your house, when it needs attention for power washing?
Prospect: Driveway.
Phone Staffer Caller: Driveway, what else?
Prospect: That’s it.
Phone Staffer Caller: Okay, thank you.
Prospect: May I know when was the last time your driveway was power washed, if you still remember?
Prospect: It never has been.
Phone Staffer Caller: Okay, so this will be the first time in two years or five years?
Prospect: We moved here, you know, we had it repaved, you know, with concrete.
Prospect: And this just got nasty since we moved here.
Prospect: But that’s been 15 years.
Phone Staffer Caller: Okay, it’s repaved for 15 years already.
Phone Staffer Caller: Okay, thank you so much.
Phone Staffer Caller: It seems that this driveway needs a thorough cleaning already.
Phone Staffer Caller: Okay, and I just wanted to confirm some details before we set this up.
Phone Staffer Caller: Your last name is (redacted), is that right?
Prospect: That’s right.
Phone Staffer Caller: And is this your best callback number ending in (redacted) that we can call before we come on Tuesday?
Prospect: Yeah.
Phone Staffer Caller: Okay, thank you.
Phone Staffer Caller: I got that.
Phone Staffer Caller: I just want to confirm your address as well.
Phone Staffer Caller: That’s in (redacted), correct?
Prospect: Right.
Phone Staffer Caller: Okay.
Phone Staffer Caller: I’d love to send you also our company details for you to check out and your confirmation for your appointment.
Phone Staffer Caller: What’s the best email where we can send it to?
Prospect: (redacted)
Phone Staffer Caller: Okay, so, yeah, we can definitely send it.
Phone Staffer Caller: If you don’t have an email, we can send it through text as well.
Phone Staffer Caller: Is this number ending in (redacted) is a cell phone number?
Prospect: Yeah.
Phone Staffer Caller: Okay, thank you so much. We can send it via text though, okay?
Prospect: Thank you so much.
Phone Staffer Caller: One last thing.
Phone Staffer Caller: Will you be the one to walk us through like 10 to 15 minutes of your free time when we are there next week, Tuesday?
Prospect: Yeah.
Phone Staffer Caller: Call me, you know, and I’ll make sure I’m home.
Phone Staffer Caller: I got a lot of EA appointments and stuff like that.
Prospect: Okay, yeah.
Phone Staffer Caller: We can actually work with your schedule.
Phone Staffer Caller: If you’re not sure if you’re home on Tuesday, we can do it like Friday afternoon.
Prospect: Okay.
Phone Staffer Caller: Will that work?
Prospect: Yes, that’ll do it.
Phone Staffer Caller: Okay, so we’ll do it Friday then.
Phone Staffer Caller: That’s April 17 next week between 2 to 4 p.m.
Phone Staffer Caller: That’s good.
Phone Staffer Caller: Okay, thank you, Ben.
Phone Staffer Caller: Yeah, so let me go ahead and set this up for you.
Phone Staffer Caller: I’ll book you in for Friday, April 17 between 2 to 4 p.m.
Phone Staffer Caller: Just keep your line open.
Phone Staffer Caller: Our estimator is James.
Phone Staffer Caller: He will call you before we come to make sure you are available.
Phone Staffer Caller: Sound good?
Prospect: Good.
Phone Staffer Caller: Okay, thank you so much, Ben, and have a great day.
Phone Staffer Caller: Send my regards to your wife.
Phone Staffer Caller: Have a good day.
Phone Staffer Caller: Bye-bye.
Prospect: Thank you.
Prospect: Goodbye.