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Cold Calling

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Type: Power Washing
Lead Grade: B
Name: Ronald (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Wake Forest

Intro:

Cold Calling for leads in Wake Forest, NC. At Phone Staffer, we generate home service leads through outbound outreach. In this transcript, we cold called a homeowner in Wake Forest to generate a power washing lead for exterior areas of the home—the driveway and brick—and booked a free on-site estimate. The estimator was scheduled to call 15–30 minutes prior to the visit, and the homeowner confirmed an appointment window. This is a power washing lead, but would also work well for roofing companies in Wake Forest, NC. For broader home service lead generation and outbound marketing for home service companies, cold calling remains an effective way to get more leads and book appointments. Note: the redacted lead information is kept private to protect privacy.

Ai Transcript:

Prospect: Hello, This is Ronald.
Phone Staffer Caller: Yes. Hi Ronald, from the (redcated).
Phone Staffer Caller: So we’ll be doing a Powerwashing with Wake Forest and I’d like to check if we’re going to meet the estimate.
Prospect: I’m sorry, what did you say your call was about ma’am?
Prospect: Powerwashing. Powerwashing.
Prospect: Okay, what company, oh you guys do Powerwashing?
Phone Staffer Caller: Yes, that’s correct.
Phone Staffer Caller: We do Powerwashing for all the exterior parts of the house such as the patio, driveway, garage.
Prospect: Oh driveway. Okay.
Prospect: Well, did they have to come out and do an estimate? How do you know how much is the cost?
Phone Staffer Caller: Okay, so usually we start at $100 depending on, but it really depends on the size and how dirty the area is.
Phone Staffer Caller: And the estimator will call you first 15 to 30 minutes prior to the visit and you can, and the estimator can discuss to you the exact amount of the Powerwashing.
Phone Staffer Caller: But this is just a free estimate so you can weigh in your options.
Prospect: Oh, so I’m not obligated, I don’t have to buy anything, I don’t have to spend that much money?
Phone Staffer Caller: Yes, that’s correct. It’s just a free estimate for the exterior part.
Prospect: Okay, so if you’re interested, we actually have a schedule. Please bear with me because it’s a bit slow, but it’s loaded now, okay?
Phone Staffer Caller: So we have a schedule which is going to be on, hold on, that’s on Thursday, April 30.
Prospect: Are you okay with that? Yes.
Phone Staffer Caller: Okay, great.
Phone Staffer Caller: So for the schedule on April 30, we have a time at 9 to 11, 11 to 1, 1 to 3, and 3 to 5.
Prospect: Which is your preferred time?
Prospect: Is there any way, can you check the calendar for Friday the 31st?
Phone Staffer Caller: Friday will be May 1.
Phone Staffer Caller: That will be on May 1, Thursday.
Prospect: Oh, Friday, okay, yes.
Prospect: Okay, what are your times on May 1?
Phone Staffer Caller: For May 1, it will be 9 to 11, 11 to 1, 1 to 3.
Prospect: I’ll do 9 to 11 then, I can do 9 to 11 on Friday.
Prospect: 9 to 11 a.m. Friday.
Phone Staffer Caller: Okay, that’s on May 1.
Prospect: All right, so Ronald Redacted, I’m just going to ask, when was the last time you had your house power washed?
Prospect: About, I don’t know, a year ago, over a year ago?
Prospect: A year ago, okay, over a year ago.
Prospect: All right, so what’s the, may I just ask, what’s the exact part of the house that needs power washing?
Prospect: Is it the gutters?
Prospect: I want to get quoted my actual, just a low story, one story house.
Prospect: I want to get quoted the actual house, and then the actual driveway.
Prospect: Okay, the actual exterior part of the house, right?
Prospect: Yes, and the driveway.
Prospect: Driveway and brick.
Prospect: Yeah, the brick is the house, the driveway is just regular concrete.
Phone Staffer Caller: Okay, that’s noted.
Prospect: So Ronald Redacted, actual exterior part of the house, the driveway, concrete, concrete, right?
Prospect: Yes.
Phone Staffer Caller: Okay, so just to confirm, Ronald Redacted is your first and last name? Correct.
Prospect: And your last, your number is ending in (redacted), correct?
Prospect: That’s correct.
Prospect: Okay, and your address is at (redacted), correct?
Prospect: That’s correct.
Phone Staffer Caller: Okay, so do you have an email address where we can send a confirmation to?
Prospect: Yeah, it’s (redacted).
Prospect: (redacted)
Phone Staffer Caller: Okay, just to make sure, is it (redacted), correct?
Prospect: That’s correct.
Prospect: Okay, great. So Ronald Redacted, just to confirm, your schedule will be on May 1, Friday, that will be between 9 to 11 a.m., and this is for a quotation for the actual exterior part of the house in driveway, concrete, and you will be assisting the estimator, right?
Prospect: I’ll be what? You’ll be the one assisting the estimator for the call.
Prospect: Yeah, yeah, yeah, I’ll meet her there.
Phone Staffer Caller: Okay.
Prospect: How long is it going to take to estimate it?
Phone Staffer Caller: Yeah, the estimator will call you 15 to 20 minutes prior to the schedule.
Prospect: So thank you. I think I got all the answers.
Prospect: Between 9 and 11. Yes, that’s great. That’s correct, between 9 to 11 a.m. Friday, May 1, okay?
Prospect: Okay, can I ask you a question? What company is the estimator from? What’s the name of the power washing company?
Prospect: (redcated), you can look it up on the website.
Prospect: Oh, (redcated)? Rolling Suds?
Prospect: (redcated) Suds.
Phone Staffer Caller: Yeah, that’s correct.
Prospect: Great, okay, I’ll look forward to seeing him on Friday.
Phone Staffer Caller: Thank you, ma’am.
Prospect: Okay, thank you so much for your time, Ronald. Bye-bye.
Phone Staffer Caller: You have a great day, okay? Bye-bye.
Prospect: Bye-bye.
Phone Staffer Caller: Bye-bye.