Type:
Lead Grade: A
Name: Philip (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation and outbound lead generation through cold calling. In this transcript, we connected with a homeowner in (location of transcript) to schedule a power washing estimate for a large driveway and brick surfaces. The prospect requested an onsite estimate and a follow-up call to confirm details, illustrating how cold calling for leads can convert interest into booked appointments. This is a power washing lead, but would also work well for roofing companies in (location of transcript).
If you’re looking to improve your home service lead generation or scale outbound efforts to get more leads for your company, this example demonstrates effective cold calling for home service companies. Below is the redacted information from the call to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Hello? Hello, hi. Is that Mr. Philip? Yes.
Prospect: Oh, hi Philip. This is Kate. I hope you remember me. I’m with (redacted). Yes, right. Yes, I’m just trying to reach out again just to ask. Right. If you are open. When can you send somebody out to give me an estimate?
Phone Staffer Caller: Yeah, actually sir as I’ve checked here in our calendar we have available next week.
Prospect: Oh, I’m sorry. Just give me a sec.
Phone Staffer Caller: Yeah, next week on 14th. Thursday. Yes. Let me get my calendar. Hold on.
Prospect: Sure. Let me get my calendar. OK? Sure, sure. Take your time.
Phone Staffer Caller: You said the 14th, right?
Prospect: Yes. OK. And what time on the 14th?
Phone Staffer Caller: So, let me just double check here. On the 14th we have available.
Prospect: Oh, on the 14th. Sorry, sorry. We have available here like between 12 p.m. to 1 p.m.
Phone Staffer Caller: After 1 p.m.? What time? How long after 1 p.m.?
Prospect: Oh, between 12 p.m. to 1 p.m.
Phone Staffer Caller: OK. Are you available?
Prospect: I’m not available that time.
Phone Staffer Caller: What else?
Prospect: I see. How about Monday on the 18th?
Phone Staffer Caller: Monday on the 18th. And what time would that be on the 18th?
Prospect: OK. Upon checking here on the 18th, we have here between 1 p.m. to 2 p.m. in the afternoon. And we have also in the morning between 10 a.m. to 11 a.m.
Prospect: Yeah. That doesn’t work either one of those. I’ve got appointments.
Phone Staffer Caller: What would be the best day for you, sir, since you have your call in door?
Prospect: Well, one is lunchtime. And I usually have appointments during that time. So, do you have any other time?
Phone Staffer Caller: Tuesday.
Prospect: Tuesday. Tuesday. What day? 19th of May.
Prospect: 19th.
Phone Staffer Caller: And what time are you available then? So, as I’ve checked here, we have a full available day from 10 a.m. to 3 p.m. So, if you would like to have like between 12 to 1, we also have 11 to 2. 10 a.m. on the 19th. I’m sorry, sir. What time? 10 a.m. on the 19th.
Prospect: Perfect. We have here between 10 a.m. to 11 a.m. Would that work for you? Between 10 and 11, right?
Prospect: Yes. Yeah. That’s fine.
Phone Staffer Caller: Okay. And I just want to confirm because you mentioned to me you were trying to have an estimate for your driveway and brick walls.
Prospect: That’s right. This be the only areas that you would like to have an estimate?
Phone Staffer Caller: Actually, I have two houses in the same location. And I need a code on driveways and some brick areas.
Prospect: Yeah. The guy will see it when he comes out.
Phone Staffer Caller: Oh, same area. But we have here the (redacted).
Prospect: And since it’s within the area, once our estimator arrives, you can also ask him to check the other property or house for you.
Prospect: And Mr. Philip, oh, sorry. Yes, go ahead.
Phone Staffer Caller: Okay. Yeah. I’m just confirming a few details here. Will this be the best call back number for you, the (redacted)? Because our estimator will call you first before arriving.
Prospect: No. The best way to call me probably is on my cell phone, (redacted).
Phone Staffer Caller: So, again, (redacted). Again, (redacted). If he arrives at the gate, if you push the gate number, I will let him in, okay?
Prospect: Oh, I’m sorry, gate number? Are you going to provide me a gate number? Call gate. If you push the gate call number, we’ll let him in, okay?
Phone Staffer Caller: Oh, okay. Got it here. So, I just want to confirm, sir, because we will be sending you an email confirmation as well, along with our information so you can take a look on it. What will be the best email address where we can send it to?
Prospect: Okay. (redacted)
Phone Staffer Caller: (redacted)
Prospect: Sorry, sir. I just want to confirm. Is that (redacted)? (redacted) at gmail.com. All one, all together. (redacted) at gmail.com. That’s right. Got it here.
Phone Staffer Caller: So, I just wanted to ask, sir, just out of curiosity, when was the last time that you do power wash or clean this area? If you still remember.
Prospect: A few years, but I’ve got a very large driveway, a very long driveway, and a lot of work. So, it’s a reasonably sizable job, okay?
Phone Staffer Caller: Got it here. You’ve mentioned a year ago only?
Prospect: Sorry, the line is cutting in and out, sir. That was from a couple years ago. A couple years. The road’s been a while since that’s been done, but the driveway. I’ve got thousands of square feet that need to be coated.
Phone Staffer Caller: Okay, got it, got it. Okay, we’ll go ahead and confirm now the appointment, sir. And again, this will be on May 19, Tuesday, between 10 a.m. to 11 a.m. And you will be the one who will assist our estimator to take a look on your property, right?
Prospect: Yes.
Phone Staffer Caller: Okay, perfect. Here it is. Thank you so much Philip, for the time. Thank you. Have a great one. See you. Bye-bye.
Prospect: Bye-bye.