Type: Power Washing
Lead Grade: A
Name: Ben (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Easley
Intro:
Phone Staffer specializes in (home service outbound lead generation) and cold-calling for leads. In Easley, SC, we contacted a homeowner to generate a pre-estimate for exterior power washing. The lead showed interest in driveway cleaning and an on-site assessment was booked with our estimator. This is a power washing lead, but the same approach would also work well for roofing companies in Easley, SC. Below is the redacted information from the call to protect privacy.
Ai Transcript:
Phone Staffer Caller: Hello, is this Kathy?
Prospect: Huh? This is Ben. Hi sir, this is my husband.
Phone Staffer Caller: You called them from where?
Prospect: Oh, I’m sorry. Actually, I am from (redcated). We specialize in exterior cleaning services. In what? Yeah, we are the one who is specialized in exterior power washing service.
Phone Staffer Caller: Oh, okay. Driveways, siding, anything on the outside part of the houses. And we will be around your area in Isley.
Prospect: Are you still on that address?
Phone Staffer Caller: Yeah.
Prospect: Okay, thank you sir.
Phone Staffer Caller: By the way, I’m just reaching out because we wanted to see if we can also drop by to your place while we are there. We offer pre-estimate for exterior power washing. No obligation at all.
Prospect: May I know when was the last time you had your power house power wash?
Prospect: Well, this break. I never had power wash really.
Phone Staffer Caller: Oh, okay. That’s fine. We do have our options for soft washes as well if you may be interested if there is already a lot of build up. Or what about driveways, patios or decks, something like that. Maybe we can give you a pre-estimate to those.
Prospect: Okay, you can drop by.
Phone Staffer Caller: Okay, yeah, we can definitely drop by Dan for us to assess your home and give you the estimates.
Prospect: Are you available this Monday, next week or Tuesday? What works best for you?
Phone Staffer Caller: Tuesday would be good.
Prospect: Tuesday in the morning or afternoon?
Phone Staffer Caller: In the afternoon.
Prospect: Okay, in the afternoon and Tuesday we have available slots between 12 to 2 p.m. or 2 to 4 p.m. What works best for you?
Prospect: 3 to 4.
Phone Staffer Caller: Okay, thank you so much. I’ll set you up for Tuesday. This is April 14 between 2 to 4 p.m.
Prospect: And what specific areas outside your house, when it needs attention for power washing that we can give you the estimate?
Prospect: My driveway.
Phone Staffer Caller: Your driveway, what else?
Prospect: That’s it.
Phone Staffer Caller: Okay, thank you.
Prospect: May I know when was the last time your driveway was power washed if you still remember?
Prospect: It never has been.
Phone Staffer Caller: Okay, so this will be the first time like in two years or five years?
Prospect: No, we moved here, you know, we had it repaved, you know, with concrete. And this just got nasty since we moved here. But that’s been 15 years.
Prospect: Okay, it’s repaved for 15 years already.
Phone Staffer Caller: Okay. Thank you so much. It seems that this driveway needs a thorough cleaning already.
Phone Staffer Caller: Okay, and I just wanted to confirm some details before we set this up.
Prospect: Your last name is (redacted), is that right?
Prospect: Yes.
Phone Staffer Caller: And is this your best callback number ending in (redacted) that we can call before we come on Tuesday?
Prospect: Yes.
Phone Staffer Caller: Okay, thank you. I got that. I just want to confirm your address as well.
Prospect: That’s in (redacted), correct?
Prospect: Right.
Phone Staffer Caller: I’d love to send you also our company details for you to check out and your confirmation for your appointment.
Prospect: What’s the best email where we can send it to?
Prospect: Just the house, this address.
Phone Staffer Caller: Okay, so yeah, we can definitely send it. If you don’t have an email, we can send it through text as well.
Prospect: Is this number ending in (redacted) is a cell phone number?
Phone Staffer Caller: Oh, yeah.
Prospect: Okay, thank you so much, Ben. We can send it via text though.
Phone Staffer Caller: Okay, thank you so much, Ben.
Prospect: One last thing, will you be the one to walk us through like 10 to 15 minutes of your free time when we are there next week, Tuesday?
Prospect: Yeah, call me, you know, and I’ll make sure I’m on. I’ve got a lot of EA appointments, stuff like that.
Phone Staffer Caller: Oh, okay. Yeah, we can actually work with your schedule. If you’re not sure if you’re home on Tuesday, we can do it like Friday afternoon.
Prospect: Okay. Will that work?
Prospect: Yeah, that’ll do it.
Phone Staffer Caller: Okay, so we’ll do it Friday then. That’s April 17 next week between 2 to 4 p.m.
Prospect: That’s good.
Phone Staffer Caller: Sounds good?
Prospect: Yeah.
Phone Staffer Caller: Okay, thank you, Ben.
Prospect: Yeah, so let me go ahead and set this up for you.
Phone Staffer Caller: I’ll book you in for Friday, April 17 between 2 to 4 p.m. Just keep your line open.
Phone Staffer Caller: Our estimator is James. He will call you before we come to make sure you are available.
Phone Staffer Caller: Sounds good?
Prospect: Good.
Phone Staffer Caller: Okay, thank you so much, Ben.
Prospect: And have a great day.
Prospect: You too.
Phone Staffer Caller: Send my regards to your wife.
Prospect: Have a good day.
Prospect: Bye-bye.
Phone Staffer Caller: Bye-bye.
Prospect: Thank you.
Prospect: Goodbye.