Type: Power Washing
Lead Grade: A
Name: Rene (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Charlotte
Intro:
At Phone Staffer, we specialize in helping home service companies generate leads through effective cold calling techniques. In the following conversation, our representative reached out to a homeowner in Charlotte to offer a free estimate for power washing services. The homeowner agreed to schedule an appointment to have the exterior of their house evaluated for cleaning. This is a perfect example of how outbound efforts like cold calling can help home service companies secure more leads and grow their client base.
Below is the redacted transcript, ensuring privacy by removing any personally identifiable information.
Ai Transcript:
**Phone Staffer Caller:**
Hi there, is that Richard?
**Lead:**
It is. Who am I speaking to?
**Phone Staffer Caller:**
Oh, hi there, Richard. Lisa here with (redacted). How are you doing today?
**Lead:**
I’m fine. What can I do for you today?
**Phone Staffer Caller:**
Awesome. Awesome. That’s good to know. Well, we’re just actually calling the neighbors in (redacted). They’ll be out there working on a few of their properties, and so I’m just calling in, Richard, to see if I can also have one of our estimators drop by and give you a free estimate since we’re already in the area. We conduct free estimates for the exterior of your house to be power washed.
**Lead:**
Hang on one second.
**Lead:**
Yeah, that’d be fine. When would you want to do it?
**Phone Staffer Caller:**
All right. Well, let me go ahead and check (redacted)’s calendar here. Give me one sec, please.
**Lead:**
Okay.
**Phone Staffer Caller:**
Let’s see here. Upon checking, Friday and Saturday are actually fully booked, but Monday, they have available time.
**Lead:**
My wife will be home on Monday.
**Phone Staffer Caller:**
Okay, all right. So it’ll be your wife who assists our estimators to do the estimate. So we want to take note of that. Monday? That’s going to be November 11.
At what time is the most convenient time for you? Because we have morning and in the afternoon.
**Lead:**
For an estimator to drop by to look at the pressure washers in our house since they’re in the neighborhood?
So 9 or 10?
**Phone Staffer Caller:**
9 or 10. All right. So let me go ahead and check. We’ll have here — 9 to 11 a.m. All right. Awesome.
**Lead:**
Yup.
**Phone Staffer Caller:**
And what would be the best contact number that our estimators can call you? Is this still the same number…
**Lead:**
No, it would be my wife’s number.
My number is (redacted).
**Phone Staffer Caller:**
All right. (redacted)…?
**Lead:**
(redacted).
**Phone Staffer Caller:**
I’m sorry. Is it (redacted)?
**Lead:**
Yes, (redacted).
**Phone Staffer Caller:**
All right. Let me repeat that one just to make sure. I got (redacted)?
**Lead:**
Correct.
**Phone Staffer Caller:**
Awesome. And just to make sure, our estimator will go to the correct address. So this is (redacted), Copernicus Circle?
**Lead:**
No. That’s the… that’s the wrong neighborhood.
If you’ve got me at that neighborhood, it’s totally the wrong neighborhood.
**Phone Staffer Caller:**
Okay, okay.
**Lead:**
I live all the way across town now. I live in Carewens now.
**Phone Staffer Caller:**
Okay, can I have your correct address, please?
**Lead:**
(redacted).
**Phone Staffer Caller:**
I’m sorry?
**Lead:**
(redacted).
**Phone Staffer Caller:**
(redacted), all right.
**Phone Staffer Caller:**
And uh North Carolina, is it 28226?
**Lead:**
No, North Carolina 273…
**Phone Staffer Caller:**
I’m sorry, I wasn’t able to get that –
**Lead:**
28273.
**Phone Staffer Caller:**
I apologize,