Type: Power Washing
Lead Grade: A
Name: Tammie (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Columbia
Intro:
At Phone Staffer, we use cold calling to help home service companies get more leads and grow their business. In this call, our agent connected with a homeowner in the Indigo Chase neighborhood to offer a free estimate for power washing services. The homeowner agreed to an appointment and was interested in having multiple areas of the home cleaned, including the driveway, patio, and roof. This interaction highlights the effectiveness of outbound marketing for home service companies seeking to increase customer engagement and bookings.
Below is the redacted transcript from the call, with all personal information removed for privacy.
Ai Transcript:
Phone Staffer Caller:
Hello? Is this Tammie?
Lead:
Yes, it is.
Phone Staffer Caller:
Hi Tammie, good day. This is Bernard with (redacted). We do a powerwashing cleaning service.
And, um, we’re gonna help out your neighbors in Indigo Chase this week and next week.
We’re going to help out some of your neighbors there for their powerwashing.
So I wanted to see if you’d be interested in us coming by to give you a free estimate for powerwashing — driveways, patios, roof, anything — any parts of your house that are on the exterior.
Lead:
Hang on just a second. Let me check with my husband, okay?
Phone Staffer Caller:
Okay.
Lead:
(The powerwashing company is going to be in town or in our neighborhood next week and want to know if we want them to give us a free estimate.)
Uh, yes. We would like a free estimate.
Phone Staffer Caller:
That’s great, that’s great. I’ll go ahead and check the schedule here.
Okay. Is this week good for you on Thursday, the 10th?
Lead:
Yeah, that should be good.
Phone Staffer Caller:
Do you have a preferred time? I have 9 to 10 a.m. or 10 to 11 a.m.
Lead:
9 to 10 should work.
Phone Staffer Caller:
10 to 10, okay.
Lead:
9 to 10.
Phone Staffer Caller:
9 to 10. Okay, great. I’ll go ahead and book that for you. All right.
One moment. Okay.
Okay, just to inform you — our estimator will be the one to discuss with you a detailed quote regarding any job scopes that need to be done, meaning costs will vary based on the part of the house that you would like to have powerwashed.
Which area of the house would you like to have powerwashed?
Lead:
Which area of the house would you like powerwashed?
Phone Staffer Caller:
Which area of the house would you like powerwashed?
Lead:
I guess everywhere.
Phone Staffer Caller:
Everywhere?
Lead:
Yeah.
Phone Staffer Caller:
Everywhere, like the driveway, the patio, the roof?
Lead:
Okay.
Phone Staffer Caller:
Just a quick question — when was the last time that you had the exterior of your house cleaned?
Lead:
What was the last time we had the exterior cleaned?
Three or four years ago.
Phone Staffer Caller:
Okay.
And just want to make sure I have the correct address. It’s (redacted).
Lead:
That’s correct.
Phone Staffer Caller:
Okay, great. And is (redacted) the best callback number?
Lead:
Yeah, yeah, that’s fine.
Phone Staffer Caller:
All right. And you will be there to assist the estimator, right?
Lead:
Yes.
Phone Staffer Caller:
Okay. And what’s the best email address for us to send the confirmation to?
Lead:
It’s Milton, M-I-L-T-O-N, Willie, W-I-L-L-I-E, at (redacted).
Phone Staffer Caller:
Okay, great. Just a quick recap — this is for Thursday, 9 to 10 a.m.
And our estimator will call you before they arrive to keep your lines up.
Lead:
Okay.
Phone Staffer Caller:
Okay, great. Really appreciate your time.
Lead:
Okay. You have a good day, all right?
Phone Staffer Caller:
Okay, you too. Bye-bye.
Lead:
Bye-bye.