Type: Power Washing
Lead Grade: A
Name: Hongmei (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Mason
Intro:
At Phone Staffer, we help home service companies generate leads through effective cold calling techniques. In this transcript, we called a homeowner in Mason, Ohio, offering a free estimate for power washing services. The homeowner, who had not previously power washed their home, agreed to an appointment to receive a quote for cleaning the entire exterior of the house. A visit was scheduled between 9 to 11 a.m. on Friday. This transcript illustrates how outbound cold calling for leads can be an efficient way for home service businesses to generate more leads and bookings. Below is a redacted version of the call to ensure privacy.
Ai Transcript:
**Phone Staffer Caller:**
Hello?
**Lead:**
Halo?
**Phone Staffer Caller:**
Yes? Yeah, Emma speaking with Hongmei. Hi. Christine here with (redacted).
And we will be in your area tomorrow until next week working on some neighbor’s properties, and our estimator would also like to drop by to your house to provide you a free estimate for your house to be power washed.
Like when was the last time you power washed your house? How many months or years now, ma’am?
**Lead:**
I don’t know. Do we need to power wash it?
**Phone Staffer Caller:**
You don’t have to worry. There is no obligation, no pressure here. We just want to give you an idea about the price and other services that we can offer and you can take it from there, okay?
**Lead:**
Okay, thank you.
**Phone Staffer Caller:**
So, if ever are you—
**Lead:**
Yes!
**Phone Staffer Caller:**
If ever, ma’am, are you available like on—hold on for a moment—let me check here. Are you available for on Thursday like between three to five p.m., or in the morning?
**Lead:**
No.
**Phone Staffer Caller:**
Okay, but is there someone in your house that is available on Thursday or Friday?
**Lead:**
Oh yeah, I think Friday, yeah.
**Phone Staffer Caller:**
Are you available Friday, like between morning—are you a morning person or in the afternoon or evening? This is Friday we are still available between 9 a.m. until 7 p.m., so which is more convenient for you?
**Lead:**
Yeah, I think probably, probably 9 a.m.
**Phone Staffer Caller:**
9 a.m., okay, and I just want to ask, ma’am, if ever what part of your house that you would like to—
**Lead:**
9 a.m. or 9 a.m.? I’m sorry, did you say Friday this Friday, 9 a.m., right?
**Phone Staffer Caller:**
Yeah, yeah, yeah.
**Lead:**
Okay.
**Phone Staffer Caller:**
And I just want to ask, ma’am, what part of your house that you would like to get an estimate to power wash? Is it like the roof, the gutter, all the sidings?
**Lead:**
I’m just don’t know, cuz I don’t know why. I have never—we have never done power wash so I don’t know why, which part need power wash.
**Phone Staffer Caller:**
Okay, well if you would like, we can give you an estimate for all the exterior part of your house. Would that be okay to you?
**Lead:**
Yeah.
**Phone Staffer Caller:**
Okay. Okay, and of course since you mentioned that you haven’t done any power wash for your house yet, right?
**Lead:**
Yeah.
**Phone Staffer Caller:**
Okay, great. So, your name is—is it Hongmei Li, right?
**Lead:**
Yeah.
**Phone Staffer Caller:**
And is this the best number that we can reach you? (redacted), correct?
**Lead:**
Yeah, yes.
**Phone Staffer Caller:**
And you’re living in (redacted), correct?
**Lead:**
Correct, yes.
**Phone Staffer Caller:**
Okay. And what is the best email that we can send you an estimate?
**Lead:**
Uh, (redacted).
**Phone Staffer Caller:**
I’m sorry, that’s (redacted), right?
**Lead:**
Yes.
**Phone Staffer Caller:**
Okay, correct me if I’m wrong, that would be your first name Hongmei, h-o-n-g-m-e-i dot l-i number nine at (redacted