Type: Power Washing
Lead Grade: A
Name: Lynn (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Rockville
Intro:
At Phone Staffer, we focus on helping home service companies generate more leads through proven cold calling strategies. In the following transcript, we reached out to a homeowner in Rockville, Maryland, who expressed interest in power washing services. The homeowner scheduled a time for an estimate on her patio window and door cleaning, requesting a follow-up call to verify her availability. This call demonstrates the effectiveness of cold calling for leads, especially for home service businesses looking to expand their client base. If you’re looking to improve home service lead generation or need assistance with outbound efforts to get more leads, cold calling is a reliable method. Below is the redacted call information to ensure client privacy.
Ai Transcript:
**Lead:** Hello.
**Phone Staffer:** Hello. Hi. Uh, this is Mary.
**Lead:** Yes.
**Phone Staffer:** Yeah, we were talking a little while ago that you would like your, uh, two doors and patio window soft wash or power wash and yeah, the call got got disconnected. But I, I did have some system issue. So are you available for a… What times when Wednesdays are available?
**Lead:** Oh, Wednesday. That’s going to be, let me check back here. Yeah, I do have here 8 AM until 12 noon and then, and then 12 noon until 4 PM.
**Lead:** Okay. I’ll take the 12 noon to 4 PM.
**Phone Staffer:** Okay, sure. So 12 noon till 4 PM. Okay. Instruct the estimator to call me to verify that I’m home. And I have an answering machine on this telephone line. So he can call and if it goes to the answering machine, if I’m here I’ll call him back right away. But if I’m not here, then, you know, he can’t, he doesn’t, he has to wait. If he starts at 12, 12’o clock I can guarantee between 12 and 1, that I’ll be here.
**Phone Staffer:** Okay, so 12 to 1, that’s going to be, you are going to be there.
**Lead:** Yeah.
**Phone Staffer:** Alright, let me take note of that.
**Lead:** Okay.
**Phone Staffer:** Yeah, and I can be here as late as 2, but after that I probably, I might have errands that I have to run.
**Phone Staffer:** Oh, okay. I’ll take note of that. And this is the best number that can call you back, the one I’m calling you, the (redacted), right?
**Lead:** Yes, and my name is Lynn, L-Y-N-N. Last name is (redacted). Patricia was my sister.
**Phone Staffer:** Oh, I see. So she was her sister. Just want to confirm that I have the right address. That’s going to be (redacted) in (redacted), (redacted) (redacted). Is that right? Lynn?
**Lead:** It’s apartment (redacted).
**Phone Staffer:** TE as in Tom. Okay, so let me take note of that. Apartment (redacted), Tom and then the number 2. I just want to let you know the door to the lobby is gated.
**Phone Staffer:** Okay.
**Lead:** So when he pulls up in front of the building, you know, after he’s verified that I’m here before he comes over.
**Phone Staffer:** Mm-hmm.
**Lead:** When he gets here, he is to call me.
**Phone Staffer:** Okay.
**Lead:** And I will come out and show him how to come around back where my patio is.
**Phone Staffer:** Okay, sure, so we’ll call prior going in.
**Lead:** When he’s facing… When he gets here and reads the address on the building, he is to call me at that point. Don’t even get out of the car. You’re not going to park in front of the building.
**Phone Staffer:** I see. Well, I just want to confirm, though, Lynn, in case that we might need to send an email or we will send a SMS via email, what email address we can use for you?
**Lead:** L-S-(redacted) at comcast.net
**Phone Staffer:** Okay, so let me make sure I’ve got that correct. That’s L for Lynn, S for Sam, A for Alfa, and then your last name