Type:
Lead Grade: B
Name: Michael (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
At Phone Staffer, we specialize in home service lead generation through cold calling and outbound outreach. In this transcript, we connected with a homeowner in Simpsonville, South Carolina to offer a free estimate for exterior cleaning, including power washing of siding, driveway, and other surfaces. The prospect requested an itemized quote and a brief in-person or virtual assessment, and a follow-up appointment was arranged with the project manager. This shows how cold calling for leads can generate qualified appointments for home services, including pressure washing; and the same approach can be adapted for roofing, gutters, decks, and other exterior work. If you’re looking to improve your home service lead generation or expand your outbound efforts to get more leads for your company, this transcript demonstrates effective outreach and lead qualification while keeping private information protected. (Power Washing) in Simpsonville, South Carolina.
Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Uh huh. Hi, is this Michael? It is. Good afternoon Michael. I’m Gwen by the way from (redacted). How are you today?
Prospect: I’m doing well. It’s good to hear. Well Michael, I was just reaching out. Our team will be working in your area next week. I was wondering if you guys are interested in a free estimate for pressure washing while we’re there.
Phone Staffer Caller: What area are you referring to? In (redacted).
Prospect: Yeah sure, you can give me an estimate. That would be awesome.
Phone Staffer Caller: What are the areas you’d like us to look at for you? Uhm, what areas do you typically do?
Prospect: Well, as long as they’re located outside of the home, like we do sidings, roofs and gutters, decks and patios.
Phone Staffer Caller: Do you do concrete as well? The driveway?
Prospect: Oh yeah. Okay, so that’s for the driveway. Anything else? Like maybe your sidings, your exterior?
Phone Staffer Caller: Yeah, sure. If you could just itemize the quote, that’d be good.
Prospect: Okay, awesome. And when was the last time these areas were powerwashed?
Phone Staffer Caller: Probably about four or five years ago. Four or five years ago? That’s okay. Probably need to refresh soon.
Prospect: But yeah, let me just see here. Would you be available next Thursday for the appointment, like on June 4?
Phone Staffer Caller: Well, I mean, you’re just going to give me a quote, right? So I might not be available. But it’s fine for you to, this is all exterior, so it’s fine for you to take a look.
Prospect: Oh yeah, it just takes 10 to 15 minutes.
Phone Staffer Caller: Well, if you’re not available for an in-person visit, do you have anyone else that my project manager could meet?
Prospect: Well, you know, to check out the sidings and driveway?
Phone Staffer Caller: Look, I’m not saying that I won’t be there, but I may not be there.
Prospect: Oh, it’s just your complicated schedule.
Phone Staffer Caller: Yeah, so if it’s complicated, we can just do a virtual appointment instead. You know, my project manager could just give you a call and we’ll look up the address. Is that okay?
Prospect: All right, but let me ask you a question. How are you going to do an estimate if it’s virtual?
Phone Staffer Caller: Well, if there are pictures you could provide, that’s how my project manager could determine it. And of course, if you know the size of your driveway or sidings, it depends.
Prospect: No, no, just be there on Thursday.
Phone Staffer Caller: Okay, thank you. Be there on Thursday. Okay, all right. Thank you for confirming, sir. It just takes 10 to 15 minutes. We have between 10 a.m. and 12 p.m. That sounds good.
Prospect: Okay, great.
Phone Staffer Caller: All right. So, sir, since my project manager will be contacting you prior to the appointment, is the best phone number to reach you?
Prospect: It is.
Phone Staffer Caller: Okie dokie. Can you also confirm your address for me? Just in case I get lost?
Prospect: Well, you know where I live, which I’m curious as to how you got my phone number. How did you get it? Is it off of a list or something?
Phone Staffer Caller: Well, yeah, my project manager gave me a list to call. He said it was from public record. Is the info we have correct?
Prospect: I have (redacted), Simpsonville, South Carolina. That’s correct. Let me just note this here. And yes, sir, I’d love to give you more details about our company and the confirmation for the appointment.
Phone Staffer Caller: What’s the best email I can send it to?
Prospect: No, you don’t need to send me an email. When you get there, if I choose to go forward, then I’ll give you the email address at that time.
Phone Staffer Caller: Oh, yeah, sure. I mean, there’s no obligation to it whatsoever. But does this phone number receive text?
Prospect: I can just send it via text if you’re not comfortable with email.
Phone Staffer Caller: Yeah, sure. Okie dokie.
Prospect: All right. Thank you so much, Michael. So, yeah, I’ll just put this in for you. Again, that’s going to be on Thursday on June 4th, 2012. Okay.
Phone Staffer Caller: And Michael, will you be the one to assist him during the appointment?
Prospect: Yes. Yes. Yes.
Phone Staffer Caller: All right. Awesome. Okay. I’ll just set this up for you and I’ll send you the confirmation shortly. Do you have any questions?
Prospect: No, not at all.
Phone Staffer Caller: All right. Thank you very much. Have a good day.
Prospect: You’re welcome, Michael. Bye-bye.