Type:
Lead Grade: B
Name: Carlos (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation and outbound lead generation for service companies using cold calling. In this Memphis, TN transcript, a representative reached out to a homeowner to offer a free exterior power washing estimate for the driveway, patio, and house exterior, with a phone-based estimate and a site visit scheduled later. The homeowner indicated they would be away and preferred afternoon callbacks; the estimator Kenneth was named to perform the follow-up call and provide the estimate. This conversation illustrates how cold calling for leads can deliver qualified home service opportunities while protecting privacy with redacted details. This is a power washing lead, but would also work well for roofing companies in Memphis, TN.
Ai Transcript:
Prospect: Hi, this is Carlos.
Phone Staffer Caller: Hi, this is Carlo.
Prospect: Oh, hi Carlos.
Phone Staffer Caller: Sam here. I am calling from (redacted).
Phone Staffer Caller: Hi, how are you doing? Alright. Okay, that’s great.
Phone Staffer Caller: So, we are a powerwashing company, Carlos, and we will be in the area to do some powerwashing work.
Phone Staffer Caller: But I was just wondering if we can give you a free estimate or free quote for exterior powerwashing.
Phone Staffer Caller: Like powerwashing the driveway, the patio, the sides of your house, and it’s absolutely free.
Phone Staffer Caller: So you don’t have to pay for anything at all since it’s a free estimate.
Phone Staffer Caller: Would that be okay?
Prospect: I’m not even at home, so I’m beyond a week, so I have to call you back next week sometime.
Phone Staffer Caller: Oh, that won’t be a problem because we won’t be doing the work today.
Phone Staffer Caller: So, we can actually visit you by the time that you’re home or maybe a couple of days after you get home.
Prospect: So, do you have any idea?
Phone Staffer Caller: Yes. So, don’t you worry, we’re not going to be visiting and doing the work.
Phone Staffer Caller: So, we’re just going to be checking the areas that you would like to be estimated on or that you usually powerwash, and our estimator can give you the free estimate on the same day, and that’s pretty much it.
Prospect: I’m not going to be in Memphis until next week, so you’ll have to call me back next week.
Prospect: Next week.
Prospect: Let me check. Just give me one second.
Prospect: Friday or Saturday next week? Friday.
Prospect: Friday next week. I said Friday or Saturday, one of them.
Prospect: Oh, Friday and Saturday. Oh, okay, I see.
Prospect: Oh, yeah, so that’s the 12th and the 13th.
Prospect: Would it be okay if we visit you? It’s just going to be 10 to 15 minutes, quick visit.
Prospect: Would it be okay if we do that on the 17th of next month? That’s Wednesday.
Prospect: Y’all have to call me because I’ll be in and out.
Prospect: So, you have to call me because I’ll be in and out.
Prospect: So, I can’t promise you that I’m going to be there on the 17th, otherwise you have to call me.
Phone Staffer Caller: Oh, okay, well, that makes sense.
Phone Staffer Caller: Okay, it sounds like you’re a pretty busy guy.
Phone Staffer Caller: Okay, it’ll be in and out.
Phone Staffer Caller: Would there be somebody else at home to assist our estimator? Just in case you’re not on?
Prospect: No.
Prospect: No.
Phone Staffer Caller: Okay, okay, I understand.
Phone Staffer Caller: Okay, so if that’s the case, I’ll just have my estimator to call you back.
Phone Staffer Caller: What time would you prefer? Because we have different time for a callback.
Prospect: Would you prefer a callback in the morning or in the afternoon?
Prospect: In the afternoon.
Prospect: In the afternoon.
Phone Staffer Caller: Okay, so we have three options here, Carlos. So, we have between 1.30 p.m. and 3.00 p.m. The next schedule is between 3.00 p.m. and 4.30 p.m. And the last is between 4.30 p.m. and 6.00 p.m. So, which one do you prefer?
Prospect: About 6.00 p.m.
Phone Staffer Caller: Okay, so we’ll do the 4.30 p.m. between 4.30 p.m. and 6.00 p.m. on the 17th of June.
Prospect: Sounds good. I mean, it won’t hurt to call, though. If I’m in Memphis, that’s fine.
Phone Staffer Caller: Oh, yeah, definitely.
Phone Staffer Caller: So, we’ll put on the notes to call you first to check if you’re home.
Phone Staffer Caller: Well, it’s just going to be a phone call anyway, so we’re not going to be visiting on the 17th.
Phone Staffer Caller: So, we’ll call you first, and then you can set up the schedule for a site visit with my estimator.
Phone Staffer Caller: But I just want to confirm, Carlos, can he call you back at the same number, the one ending in (redacted)?
Prospect: Oh, yeah. This is my cell number. I’ve got cameras around the house, but I’d just rather be here when y’all do it.
Phone Staffer Caller: Oh, okay, yeah. I want to be very, very clear, Carlos. We are not going to visit you. It’s just going to be a phone call. I just want to confirm if my estimator can call you back at the same number, the one ending in (redacted).
Prospect: Oh, yes. Oh, okay. All right.
Prospect: And I just want to make sure, as well, the address. Again, this is just for confirmation. We’re not going to visit you. It’s (redacted). Is this correct?
Prospect: Yes.
Phone Staffer Caller: Okay. All right. I know you’re busy. I’ll make this quick. Just give me one minute, and we’re all good.
Phone Staffer Caller: So, Carlos, what are the areas that you would like to be estimated on or that you normally clean? Would it be your driveway, your roof, the side of your house?
Prospect: Probably the side of the house.
Prospect: I’ve got our house in the back. I have the outside, though.
Prospect: Okay.
Prospect: So, the back side of the house.
Prospect: So, basically, the exterior part of your house, including the back. The outside, yes.
Prospect: Oh, okay. Understood.
Prospect: And can you remember when was the last time you had these areas cleaned? Was it a couple of months ago, three months ago, or six months ago, perhaps?
Prospect: Probably longer than that, man. I got this house from my dad. We’ve been in his house since 1994, man.
Prospect: I’m sorry. What was that again? I said we’ve been in his house since 1994.
Prospect: Oh, since 1994. Okay. All right. Since 1994. Yeah, 1994. Okay.
Prospect: That’s awesome. And you never thought of having it cleaned? I mean, not like that, though. I mean, it’s been painted and stuff like that, but not cleaned like that.
Prospect: Oh, okay. Understanding. So, it’s been painted, but it’s never been power washed. Am I understanding it correctly? It’s never been washed. It’s never been lit.
Prospect: Yeah.
Prospect: Oh, okay. I see. So, if in any case in the future or if we call you and provide you with a reasonable, you know, of course, estimate or quote, there’s a possibility that you might hire us and to do the work, basically, if the price is right.
Prospect: Yes, it’s a possibility, yes.
Prospect: Okay. That’s wonderful to hear.
Prospect: Okay. And lastly, Carlos, your last name is (redacted). Is that – I’m sorry. Is that correct?
Prospect: It’s Carlos (redacted).
Phone Staffer Caller: Okay. Thank you.
Prospect: And lastly, Carlos, I would like to send you some information about our company, you know, at least to let you know that we are 100% legit. And, you know, and we can also send you a copy of the appointment that is going to happen on the 17th, which is a phone call.
Prospect: Do you have an email address where we can send this information to? Our (redacted).
Prospect: Okay. So, that’s Carlos, your first name, and then (redacted). Is that right?
Prospect: That’s correct.
Prospect: Okay. I’m so sorry. I didn’t get the rest. Did you say (redacted)? (redacted). Oh, (redacted). I’m sorry. At (redacted). Is that right?
Prospect: Oh, yes. That’s correct.
Prospect: Okay. All right. Wonderful. Okay. So, thank you so much, Chris. I think I have all the information that I need. So, once again, oh, by the way, the name of the estimator that will be calling you to provide you the estimate over the phone and send you the email is Kenneth. That’s the name of our estimator.
Prospect: Okay?
Phone Staffer Caller: Okay. All right. Thank you once again, Carlos.
Phone Staffer Caller: By the way, my name is Sam from (redacted). Do you have any questions for me before we end the call?
Prospect: No. You pretty much explained everything. I’ll just be running in and out so much.
Prospect: Yes. Understood. I’ll put that on the notes that you’re in and out and that you expect a phone call.
Phone Staffer Caller: All right. Thank you.
Phone Staffer Caller: Okay. Thank you, Carlos. Have a wonderful day. Bye for now.
Prospect: All right.