Type:
Lead Grade: B
Name: Kiran (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Alpharetta
Ai Transcript:
Sure, here is the cleaned-up and redacted transcript:
**Phone Staffer Caller:**
Hello, I’m Karen and I’m with (redacted) Powerwashing. We’re currently working in your neighborhood and wanted to reach out about our exterior cleaning services. We specialize in cleaning driveways, patios, siding, and roofs. Would you be interested in scheduling a free estimate?
**Lead:**
Actually, we are busy today. Can we cancel next week please? Is it possible?
**Phone Staffer Caller:**
Yes, that would be perfect! Um, would you like to schedule a free estimate for next week?
**Lead:**
We actually have that. Probably next Thursday or Friday you can come and give us an estimate.
**Phone Staffer Caller:**
Let me go ahead and check if that’s available, ok?
**Lead:**
Ok, on a Friday.
**Phone Staffer Caller:**
So, um, am I speaking to Kieran (redacted), correct?
**Lead:**
Very good. This is his wife, yeah.
**Phone Staffer Caller:**
Oh, may I know who I’m… may I know your name, please?
**Lead:**
Yeah, it’s okay. You can still, you know, if you want to take it as Kieran, that’s fine. He’s busy on another call so I just took his call.
**Phone Staffer Caller:**
Oh, I see. You can just keep it as Kieran, here…
**Lead:**
Okay, thank you so much.
**Phone Staffer Caller:**
And what is the best callback number that we can use, is the one ending in (redacted), would that be okay?
**Lead:**
That will be fine.
**Phone Staffer Caller:**
Okay, perfect. And for the address, just to confirm it’s (redacted), correct?
**Lead:**
Yeah.
**Phone Staffer Caller:**
And what is the best email address that we can send the free estimate to in case?
**Lead:**
Oh, you want it right away or you can, you send it to my phone if that was the one.
**Phone Staffer Caller:**
Mm-hmm, but I actually have the email address on file. Is it Kieran_(redacted)@home(removed).com? Can I use this email?
**Lead:**
No, that’s official email. I don’t know if he would prefer to do that. Oh, I can sit with him and get back to you on the email, but you can use my phone if you want to send me any estimates.
**Phone Staffer Caller:**
Oh, so would you rather we send the estimate to your phone number, or text a message on your phone number?
**Lead:**
Yeah.
**Phone Staffer Caller:**
Okay, perfect. Alright. Um, just wanted to confirm, just to have your first name for information. It can be (redacted)? Kieran (redacted), yeah?
**Lead:**
Just Kieran?
**Phone Staffer Caller:**
Mm-hmm, Kieran is the next person I texted?
**Lead:**
Okay, sure.
**Phone Staffer Caller:**
So, um, you’ve mentioned Friday, that would be on September 13th. You’re available at that time?
**Lead:**
Mm-hmm.
**Phone Staffer Caller:**
Okay, so that would be from 9 AM to 11 AM, 11 AM to 1 PM, or 1 PM to 3 PM. Which one is the best?
**Lead:**
The second one, 11 AM to 1 PM should be available, yeah, 11 AM to 1 PM.
**Phone Staffer Caller:**
Okay, so would you be interested in cleaning your driveway, patio, siding, or roof?
**Lead:**
Um, thinking they’re not that bad,