Type: Power Washing
Lead Grade: B
Name: Dinora (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Arlington
Intro:
At Phone Staffer, we help home service companies get more leads through effective outbound marketing strategies like cold calling. In this transcript, we contacted a property representative in Virginia to schedule a visit from our client, a professional power washing company. The maintenance coordinator confirmed interest in power washing services for the exterior of the building and scheduled a site visit with their property manager. This call highlights how outbound marketing for home service companies can generate valuable leads and appointments. Below is the redacted call information for privacy.
Ai Transcript:
“`
Phone Staffer Caller: Thanks for calling our community. After the call, we’d like to follow up with you by text message so we can respond more quickly. If you agree to text, press 1, if you do not agree to text, press 2. This call and the information you provide may be recorded and used by the property and a third-party service provider for quality and product improvement purposes.
Lead: Hi Jackie, this is Mel. How are you doing?
Phone Staffer Caller: I’m good, how are you?
Lead: I’m good. Thank you for asking. I’m actually just checking when would be the best time to drop by your office to reach the property manager or the facility manager.
Phone Staffer Caller: Where are you calling from, sorry?
Lead: Oh yeah, this is Mel from (redacted) and we will be in the area. Just checking when would be the best time that we can drop by at your office.
Phone Staffer Caller: Our property manager will be here on Tuesday. Is that okay?
Lead: Yeah, no worries. Anyway, I need to make an appointment for my manager because my manager will be the one who will drop by your office. What time on Tuesday would be the best time?
Phone Staffer Caller: After 9:30.
Lead: After 9:30? So, we can do 10-11 if that works. Or 11-12?
Phone Staffer Caller: Probably 11-12. Actually no, 10-11 would be better.
Lead: Okay, I’ll just note here, 10-11 and 11-12. An extra hour, just in case we run into the property manager. At least we have space for 1 hour. What is the name of the property manager?
Phone Staffer Caller: Her name is Denora.
Lead: Denora? How do you spell that?
Phone Staffer Caller: D-I-N-O-R-A.
Lead: And the last name, sorry?
Phone Staffer Caller: (redacted).
Lead: (redacted), is that right?
Phone Staffer Caller: Yeah.
Lead: The Property Manager. And you are the Assistant Property Manager, is that right?
Phone Staffer Caller: No, I’m the Maintenance Coordinator.
Lead: Oh, Maintenance Coordinator. Oh, I’m sorry. I didn’t catch your name earlier, sorry. Just wanted to confirm—Jackie?
Phone Staffer Caller: Yes.
Lead: Got it. It’s J-A-C-K-Y, right?
Phone Staffer Caller: J-A-C-K-Y, yeah.
Lead: Got it. In other companies, they refer to the Maintenance Coordinator as the one who deals with vendors like us.
Phone Staffer Caller: Yeah, sometimes it’s me or Karlton. Karlton is the Maintenance Supervisor.
Lead: Okay, got it. But in any case, if Denora is busy, can you assist us on Tuesday? Anyway, it will only take 10-15 minutes of your time.
Phone Staffer Caller: It could be her or Karlton.
Lead: Oh, okay. What is it, C-A-R-L-T-O-N? Is that right?
Phone Staffer Caller: Yes.
Lead: Got it. And Karlton is the Maintenance Supervisor?
Phone Staffer Caller: Yes, Maintenance Supervisor.
Lead: Got it. And what is the best email address where we can send our company profile?
Phone Staffer Caller: You can send it to D, as in Denora, and her last name.
Lead: Mm-hm.
Phone Staffer Caller: Yeah, at (redacted).
Lead: Got it. And is this also the best number to reach you back if anything comes up before we