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Cold Calling

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Type: Power Washing
Lead Grade: B
Name: Sharon (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Ellicott City

Intro:

At Phone Staffer, we focus on helping home service companies generate leads through effective cold calling techniques. In this transcript, we reached out to a homeowner in Ellicott City to offer a free estimate for power washing services. While the homeowner had some recent work done, they expressed interest in having their front steps cleaned due to accumulating mold. An appointment was scheduled for an estimator to visit the property and provide a detailed quote. This is an excellent example of how cold calling for leads can help home service businesses get more leads and convert them into potential customers. Below is the redacted information from the call to maintain privacy.

If you are looking to enhance your home service lead generation or need help with outbound calling for your company, leveraging cold calling is an excellent way to reach more homeowners and generate more business.

Ai Transcript:

**Phone Staffer Caller:**
Yes, it is. Hi, ma’am, this is Bey from (redacted). We’re going to be in Legends Way working with the neighborhood houses. You might be interested in getting a free quotation to powerwash the exterior of the house?

**Lead:**
Yeah, I had that done a couple of months ago, but I noticed just my front steps are getting kind of moldy. It must be from the leaves that I’ve left there. But, I had powerwashing, I’m trying to think, probably about four months ago.

**Phone Staffer Caller:**
Are you interested to know how much would it be? It’s really up to you if you’re going to give it a go. We just wanted to give you an estimate.

**Lead:**
Okay. How many other people are doing it? And, are we getting a discount because the whole neighborhood, I mean, a lot of people on the street are getting it done?

**Phone Staffer Caller:**
Yes, ma’am. It’s a free estimate. So, in regards to that, we can talk about it. I can’t decide how much it would be yet. Our estimator would be the one to give you the pricing. So, it’s really up to you in regards to the conversation that you’ll have with them. If you want, I can get you an appointment, ma’am, so that you can get an idea on how much would it be since we’re in the area this month.

**Lead:**
Well, I have no time this week. How about next week or next next week? What day?

**Phone Staffer Caller:**
What’d you say? How about next week, or when will be the available time for us to drop by so that we can check?

**Lead:**
Let me take a look at my calendar. We live by our calendars. I suppose towards the beginning of the week, 7th, 8th, 9th…not too early. Are you still there?

**Phone Staffer Caller:**
Sorry about that. Are you available on seven, Ma’am?

**Lead:**
On the 7th? Is that what you said?

**Phone Staffer Caller:**
Yes, on the 7th.

**Lead:**
Yeah, but not too early?

**Phone Staffer Caller:**
We have 1pm-3pm and 3-5pm.

**Lead:**
Okay, why don’t we do 3-5?

**Phone Staffer Caller:**
Okay, 3-5pm. And I’ll just confirm the address here that we have, Ma’am. Highway 440, Legends Way, Ellicott City, and the best phone number that we can give you a call back before coming to your area is (redacted).

**Lead:**
Yeah, that’s our, yeah, that’s our landline. That’s fine. Actually, if they’re going to call ahead of time to let me know when they’re coming, it might be best to call by cell phones.

**Phone Staffer Caller:**
Oh, is it fine if I ask for your number Ma’am?

**Lead:**
It’s 443.

**Phone Staffer Caller:**
443-472-0319.

**Lead:**
0319, so it’s 443-472-0319.

**Phone Staffer Caller:**
Correct.

**Lead:**
Ok.

**Phone Staffer Caller:**
And Ma’am, for the appointment, it will be sent to, I don’t know if this is your email, it’s Michael Sadler at —

**Lead:**
No, no that’s my son, he doesn’t live here anymore.

**Phone Staffer Caller:**
Finally, do you want the appointment? Or do you want me to get your email so I can