Type: Roofing
Lead Grade: B
Name: John (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Denver
Ai Transcript:
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**Phone Staffer Caller:** Hi, is this John?
**Lead:** Yes, yes, Sir.
**Phone Staffer Caller:** We’re with the Colorado [redacted], so we are actually calling the area after the May 3rd hailstorm.
**Lead:** Uh, yes, that’s probably what it was.
**Phone Staffer Caller:** All right, was there any… What’s the name of your company?
**Lead:** Colorado Roofing [redacted].
**Phone Staffer Caller:** Okay. So, did someone visit your place for you regarding this?
**Lead:** Do you mean from Colorado Roofing? No, no one has come to check here.
**Phone Staffer Caller:** Yes, someone should have visited. Did you sign a contract with them?
**Lead:** I did not sign a contract with them, but I’m actually looking for a second opinion.
**Phone Staffer Caller:** Got it, Sir. What about the insurance claim, did you file one for the damage?
**Lead:** I understand your connection is very fuzzy, what did you ask me?
**Phone Staffer Caller:** Did you file an insurance claim for that?
**Lead:** I have not confirmed a claim yet. But if I get another roofer who says that I need it, then I’ll probably file a claim.
**Phone Staffer Caller:** Yeah, thank you so much for confirming that.
**Lead:** No worries.
**Phone Staffer Caller:** What’s going to happen is we can go ahead and check this for you since we are offering a free inspection to verify any damage that might have been ignored as well. I’m sorry, I’m speaking with John [redacted], right?
**Lead:** Right.
**Phone Staffer Caller:** Just to confirm, the same number we dialed is the best callback number for you, is that correct?
**Lead:** Yes.
**Phone Staffer Caller:** Gotcha. Your address is on Belleaire Street, right?
**Lead:** Correct.
**Phone Staffer Caller:** Okay, got it. So what’s going to happen, Sir, is I’ll go ahead and forward your information to our project manager. That way, we can send someone to check your roof regarding this matter.
**Lead:** Okay.
**Phone Staffer Caller:** Can I have your email address to send you an update if it’s okay with you?
**Lead:** When would you be able to come by?
**Phone Staffer Caller:** Well, Sir, our project manager will reach out first and they will be the one to schedule an appointment for someone to visit the place.
**Lead:** Okay.
**Phone Staffer Caller:** The address is 1648 Belleaire Street. Apologies, we already verified the address. What I’m asking for is your email address, Sir, if it’s okay with you, to send you an update.
**Lead:** The email address is [redacted]@comcast.net.
**Phone Staffer Caller:** All right, thank you so much for that. Just to make it clear, your roof was damaged because of the hailstorm, correct? It needs to be fixed, is that right?
**Lead:** I think so, yeah.
**Phone Staffer Caller:** Got it. But what about your car, Sir? Was there any damage as well?
**Lead:** What?
**Phone Staffer Caller:** What about your car? Was there any damage to the car?
**Lead:** No, no damage.
**Phone Staffer Caller:** Okay, got it. Thank you so much for confirming that.
**Lead:** Wait a second, I thought you were a roofing company.
**Phone Staffer Caller:** Yeah, we are a roofing company, Sir. We’re just checking about your car as well in case there was any damage, so that at least we can double-check everything.
**Lead:** Huh, okay.
**Phone Staff