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Cold Calling

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Type:
Lead Grade: C
Name: Jack (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:

Intro:

At Phone Staffer, we specialize in home service lead generation through cold calling and outbound marketing. In this transcript, we reached a homeowner on Everett Avenue to generate a lead for window washing, specifically exterior cleaning for a multi-story home. The prospect requested an estimate and booked a Friday 9–10 time slot, with the estimator set to call before arrival. This is a strong example of cold calling for leads and home service outbound lead generation in action on Everett Avenue, and while this is for window washing, the same approach would work well for roofing companies in the same area. Below is the redacted information from the call to protect individual privacy.

Ai Transcript:

Phone Staffer Caller: Hello, Good Morning. Am I speaking to Jack?
Prospect: Yes. Who is this?
Phone Staffer Caller: Oh hi Jack, my name is Luca and we are from (redacted).
Prospect: Window Washing?
Phone Staffer Caller: Yeah, Window Washing. I know you need this so we are reaching out because we will be working in Everett Avenue this week. So I would like to ask if we can drop by there for our free SMS for Window Washing.
Prospect: Uhm, When?
Phone Staffer Caller: Sure, so we have tomorrow, Saturday and Sunday.
Prospect: Uhm, you are going to be on Everett Avenue East for 3 days.
Phone Staffer Caller: We have also Monday, Tuesday, Wednesday and then Thursday next week.
Prospect: Uhm, well, what’s, is this going to be a super super discount because I won’t be interested unless it’s very inexpensive.
Phone Staffer Caller: Got it. I mean, just so you know, since we will be scheduling you in your area, we will be able to offer you that kind of discount that you want.
Prospect: So it might be worth at least seeing the estimate.
Phone Staffer Caller: And it doesn’t matter how high the windows are off the ground?
Prospect: Yeah, like how many windows do you have?
Phone Staffer Caller: Let’s see, 1, 2, 3, 4, 5, 6, 7, maybe 12.
Prospect: 12 windows, thank you.
Phone Staffer Caller: Yeah.
Prospect: And is this a single story or a two story house?
Phone Staffer Caller: No, it’s two stories and then some. It’s on a slope so, you know, one side is like 4 stories and the other side is, well, if you count the ground floor, maybe 3. So, 4 story house.
Prospect: Uh, right. 4 story, thank you.
Phone Staffer Caller: So, we got here, so when are you available?
Prospect: Uh, what day?
Phone Staffer Caller: Um, they can come tomorrow.
Prospect: Okay, Friday.
Phone Staffer Caller: So, Friday we have 9 to 10 and then 10 to 12.
Prospect: Uh, 9 to 10.
Phone Staffer Caller: 9 to 10, thank you so much.
Prospect: And by the way, when was the last time you cleaned your window?
Phone Staffer Caller: I don’t remember.
Prospect: I don’t remember, thank you.
Phone Staffer Caller: And our estimator usually will call before they arrive. Just make sure to keep your phone number active.
Prospect: Is this your phone number, Jack? (redacted)
Phone Staffer Caller: Yes.
Prospect: Awesome, Jack Redacted.
Phone Staffer Caller: So, just to verify, the address is (redacted).
Prospect: Yes.
Phone Staffer Caller: Awesome. By the way, our estimator will call you, so just be there and make sure to keep your phone number active.
Prospect: Also, is there any furniture that needs to be moved during the estimate?
Phone Staffer Caller: No.
Prospect: Okay, last question. Do you need both interior or exterior cleaning?
Phone Staffer Caller: Exterior.
Prospect: Exterior, awesome, thank you.
Phone Staffer Caller: Any backup date aside from Friday? Any backup dates?
Prospect: Yeah, just in case. I mean, we have also Saturday.
Phone Staffer Caller: No, I don’t want any backup dates. Tomorrow or nothing.
Prospect: Awesome. So, tomorrow, once again, the time would be 9 to 10 in the morning.
Phone Staffer Caller: Great, thank you.
Prospect: All right. You’re welcome. Bye.
Phone Staffer Caller: This is the next talk window, so I’ll book this up for you right now for a chat. You have a great day. Once again, this is Luca at your service. We are (redacted), Eduardo Redacted. Have a good one. Bye.