Type:
Lead Grade: C
Name: Zoey (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation through cold calling and outbound outreach. In this transcript, we (Cold Calling for leads) in (location redacted) reach out to a homeowner to offer a free estimate for whole-house exterior power washing, with our project manager slated to follow up by phone. The lead indicates interest and a preferred callback window, while sensitive details are redacted to protect privacy. This is a power washing lead, but would also work well for roofing companies in (location redacted). If you’re looking to improve your home service lead generation or ramp up outbound marketing to get more leads for your company, this example shows how to qualify a prospect, secure the next step, and schedule a follow-up. The redacted information is included to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Hello? Yes? Hi sorry is that Zoey? Who’s this? This is Kate. I’m with (redacted). How are you doing?
Prospect: Alright. Great to hear you. Actually Zoey I’m just reaching out quickly to ask because we will be working in (redacted) next week onward. Just wondering if you are open for a free estimate in any part of your house exterior for powerwashing? How much does a powerwashing cost?
Phone Staffer Caller: Oh so that would be depends on how big and dirty your property area is. No my house is not big. It’s a three bedroom little house. Yeah actually ma’am it will be depends. That’s why we are calling to give you the free estimate.
Prospect: Well I’m not home. You should be home because I have to live in. So I’m not going to be home. That’s why I’m asking you.
Phone Staffer Caller: Oh I see. But I would like to ask ma’am what would be the best time for you by any chance? Because we have here up until 4.30pm. I do my schedule a whole month in advance. I do live in. Oh I see. I got it. But by any chance ma’am is there anyone who can assist our estimator or just you?
Prospect: Yes ma’am there is only one.
Phone Staffer Caller: Oh I got it. So if that’s the case ma’am Zoey if it’s okay for you to do a virtual like our project manager will call you and give you the estimate via phone call. Will that be okay?
Prospect: Yeah they can give me via phone call.
Phone Staffer Caller: Okay Zoey. I thought you. I thought how you get my number? You know my name and my number.
Prospect: Yeah actually sorry for that ma’am because since again we will be working in the area we get a phone number through a public records just to ask if they are open for the free estimate.
Phone Staffer Caller: Okay. Yeah so Zoey we will do like virtual our project manager will just call you since your schedule is tight. So your last name is (redacted) right?
Prospect: Yeah got it.
Phone Staffer Caller: And just to confirm ma’am this will be the best call back number for you? The (redacted) number?
Prospect: Okay. And which area of your house would you like to have an estimate though? The whole house. Whole house. Whole house exterior.
Phone Staffer Caller: Got it here. And just to confirm ma’am your address will be at (redacted).
Prospect: Okay got it here. So ma’am is it okay to call you next week? What will be the best day and time? Because we have here Wednesday, Thursday and Friday.
Phone Staffer Caller: What will be the best time for you? Can we do Wednesday next week on the 22nd? To do what? Because I’m booked for the whole month.
Prospect: Yeah actually our project manager will call you. Is it okay to call you Wednesday next week on the 22nd of April? Is it okay to call you morning or afternoon? What will be the best time?
Phone Staffer Caller: Morning. Morning. Is it okay to do between 9am to 10.30am? No about this time. About this time. So can we do like between 10.30am to 12pm? Yeah so between. So you think I want to sit here and wait for you to call me between 10 and 12? I thought you were going to give me exact time like 10 o’clock. You’re giving me a time frame. I’m not going to be. Yeah this is just a phone call ma’am. But are you available like 11? I can go ahead and put a note here. I need one set time. I don’t need even in between. I see. I got it. Okay. I understand ma’am. But you mentioned 11pm right? Right. 11am. Yes. Okay. So I will put here a note that you will be available 11am on April 22nd. And again I will put a note on that that I will choose between 10.30am to 12pm. Don’t worry ma’am. It will be 11am.
Phone Staffer Caller: Okay. So just to ask Zoe, do you still remember when was the last time that you do power wash? No. Or clean? No. Never been clean? I mean I wash my house by myself. I see. I got it. But like a power washing? I do have a power washer. Sometimes I do it myself. Oh I see. I got it. But do you still remember when was the last time or no? Last summer. Last summer. Got it.
Phone Staffer Caller: Here. So again Zoe we will be sending you an appointment confirmation. This will be for whole house exterior. April 22nd our project manager will call you and you will be available 11am. And we will be sending you a confirmation what will be the best email address where we can send it to. Send it to my text phone or text me.
Prospect: Okay. We’ll send you a text message to (redacted). Okay. Alright. Thank you so much. Have a great one to you all. You too. Bye-bye.