Type: Power Washing
Lead Grade: C
Name: Jill (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Chapel Hill
Intro:
Phone Staffer specializes in home service lead generation through cold calling and outbound outreach. In this transcript from Chapel Hill, NC (North Carolina), a power washing lead was pursued via a pre-estimate outreach to a homeowner. The caller offered a no-obligation pre-estimate for cleaning the house, patio, driveway, deck, and other exterior surfaces, and arranged a free estimate with the estimator who would contact the homeowner prior to the visit. This exchange illustrates how to identify interest, capture scope, and secure an appointment while protecting privacy through redaction.
Although this lead focuses on power washing, the same approach works well for roofing companies and other home services in Chapel Hill, NC. If you’re looking to boost your home service lead generation or outbound efforts to get more leads for your company, this is a clear example of cold calling for leads in action. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Prospect: Hello, this is Jill.
Phone Staffer Caller: Yes. Hi Jill, Camille here with (redacted). So we’ll be doing a powerwashing work at Chapel Hill. And I’d like to check if you’re going to be interested with a pre-estimate for the care of your house, patio, driveway.
Prospect: Yeah, what’s the name of your company?
Phone Staffer Caller: Yeah, it’s (redacted).
Prospect: Okay, alright. So if you’re going to be interested, the good thing about this is that you can always avail the pre-estimate and up to you if you are going to decide whether you’d be interested or not in the future. But now we actually have a schedule which is on, hold on, are you okay on Thursday 16th or 17th Friday?
Prospect: Yeah, I can meet you.
Phone Staffer Caller: So it’s just like a free estimate, you’re going to be in the neighborhood?
Prospect: Yes, that’s correct.
Phone Staffer Caller: And the estimator will contact you prior to the schedule. So when would you like? Is it on the 16th or 17th?
Prospect: I’m sorry, you broke up totally. Can you hear me?
Phone Staffer Caller: Oh, sorry, sorry. Yeah, I can hear you.
Prospect: Okay, so… Right now I can hear you. I couldn’t hear you before.
Phone Staffer Caller: Okay, so yeah, what is your schedule? What would you prefer? Is it going to be on Thursday, April 16th or Friday, April 17th? So I can take note of that.
Prospect: I guess the 16th if you want to come by and give me an estimate as long as there’s no obligation.
Phone Staffer Caller: No worries. No obligation.
Prospect: Thursday 16th, I’m just going to get your details. This will just take a few minutes, okay?
Phone Staffer Caller: So Thursday 16th and what time are you available? Is it going to be 9 to 11, 11 to 1, 1 to 3 or 3 to 5?
Prospect: Yeah, 9 to 11 is fine.
Phone Staffer Caller: 9 to 11 a.m. All right, that’s going to be Thursday 16th, 9 to 11 a.m.
Phone Staffer Caller: And, Jen, I just need to know what exact part of the house needs power washing. Is it the patio, garage, gutters, driveway?
Prospect: Yeah, we have brand new gutters, brand new roofs, so the house and the back deck and possibly the driveway depending on the price.
Phone Staffer Caller: Okay, so I’ll take note back deck, driveway, and the whole exterior?
Prospect: Yeah, especially the backyard. I have a screen room too. I didn’t wash it last year from the pollen.
Phone Staffer Caller: All right, back deck, driveway, backyard, full exterior of the house.
Prospect: Are you going to be in the neighborhood doing other estimates or do I have to put you on the guard stack list?
Phone Staffer Caller: Okay, so you’re already going into the neighborhood on someone else’s list? You can also add that on the guards checklist.
Prospect: Okay. So, Jill, is this your full name, Jill Redacted, correct?
Phone Staffer Caller: Yeah.
Prospect: Okay, number and ending in (redacted), correct?
Phone Staffer Caller: Yep.
Prospect: Okay, address is at (redacted), correct?
Phone Staffer Caller: (redacted)
Prospect: Okay, one more thing before I let you go. Do you have an email address where I can send the confirmation to?
Phone Staffer Caller: (redacted)
Prospect: Okay, let me repeat that. J for Jill, I for India, L for Lima, A for Anna, N for Nancy, N for Nancy, correct? Yes.
Phone Staffer Caller: Okay.
Prospect: M for Mary, C for Kat, O for Oscar, R for Richard, D for Delta, and (redacted), correct? It’s two Cs, M-C-C. M-C-C, okay, at Gmail.com.
Phone Staffer Caller: (redacted)
Prospect: Okay, it’s M-C-C, Jillian Redacted, it’s J-I-L-L-A-N-N-M-C-C-O-R-D-(redacted) at Gmail.com.
Phone Staffer Caller: Okay, got it.
Prospect: All right, so Jill, your schedule, just to confirm, your schedule will be on Thursday, that will be on April 16, between 9 to 11 a.m. The estimator will contact you 15 to 30 minutes prior to the schedule, so I’ll also take note that you’ll be informing the guards about it. Okay. Okay? And also, you’ll be the one assisting the estimator, correct?
Prospect: Yeah.
Phone Staffer Caller: Okay, thank you so much for your time, Jill.
Prospect: Okay. And you can have a great day. (redacted), that’s the name of your company? (redacted)? That is correct, yes.
Phone Staffer Caller: Okay. You can also get a hold on our website, okay?
Prospect: Okay.
Phone Staffer Caller: All right, thanks. Thank you so much. Bye-bye.
Prospect: Thanks. Bye.