Type: Power Washing
Lead Grade: C
Name: Kaylee (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Birmingham
Intro:
At Phone Staffer, we help home service companies get more leads through outbound marketing strategies like cold calling. In this call, we connected with a leasing agent at an apartment complex in Birmingham to schedule a walkthrough for pressure washing services. The appointment was set with a project manager to assess the property’s exterior cleaning needs. This is a great example of how outbound marketing for home service companies can generate valuable leads and opportunities. Below is the redacted call information to maintain privacy.
Ai Transcript:
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Phone Staffer Caller: This call and the information you provide may be recorded and used by the property and a third-party service provider for quality and product improvement purposes.
Lead: We’re open from 9 to 6, so any time during those hours.
Phone Staffer Caller: Okay, so can we come by on Monday between 11 AM to 2 PM for about 10-15 minutes?
Lead: Yeah, that should be fine.
Phone Staffer Caller: Okay, so I’ll have a project manager come by on Monday, March 10. Would it also be okay if we have a backup date for the next day, March 11, same time, 11 AM to 2 PM?
Lead: Yep, that sounds fine.
Phone Staffer Caller: Okay, all right. And by the way, Kailey, can you confirm your position for my reference?
Lead: I’m a leasing agent.
Phone Staffer Caller: And during the visit, who will my project manager meet? Will it be you or the property manager?
Lead: It could be anybody; it just depends on who’s here when you get here.
Phone Staffer Caller: Okay, got you. Should we check in at the front office?
Lead: Yes, we should be in the front office.
Phone Staffer Caller: Got you. Can I also have the name of the property manager?
Lead: That’ll be Jade.
Phone Staffer Caller: Okay, it’s Jade (redacted), right?
Lead: Correct.
Phone Staffer Caller: Gotcha. Last time I checked with you guys, she wasn’t available. But let’s drop by on Monday. Will Jade be available as well on Monday?
Lead: I’m not sure. She has a lot of meetings and stuff going on all the time, so it just depends.
Phone Staffer Caller: Okay, gotcha. But you are authorized to approve this visit on Monday?
Lead: Yes.
Phone Staffer Caller: All right. Kailey, do you mind me asking—how often do you pressure wash the apartments?
Lead: I’m not positive on that. I don’t handle scheduling, so I’m not sure.
Phone Staffer Caller: Got you. Are there any areas of the property that definitely need special attention for cleaning?
Lead: I’m not sure about that either. Maybe the social courtyard?
Phone Staffer Caller: Okay, but that’s on the exterior, right?
Lead: Yes.
Phone Staffer Caller: Got you. Just need to verify—Is this a good contact number for you guys? The one I have ends in (redacted)?
Lead: Yes.
Phone Staffer Caller: Okay, and can I also have an email address to send confirmation and information about this visit on Monday?
Lead: It’ll be (redacted).
Phone Staffer Caller: Just to confirm, that’s (redacted)?
Lead: Correct.
Phone Staffer Caller: Okay, and I just need to verify the address of the apartments. That’s (redacted), correct?
Lead: Correct.
Phone Staffer Caller: All right. And just to clarify, Kailey, can I also have your first and last name, please?
Lead: Kailey (redacted).
Phone Staffer Caller: Kailey, is that spelled K-A-Y-L-E-E?
Lead: It’s K-A-L-E-Y.
Phone Staffer Caller: Okay, thank you so much, Kailey. Just to confirm—on Monday, you’ll be available at the property?
Lead: Yes.
Phone Staffer Caller: And you’ll be able to walk my project manager through the area for about 10 to 15 minutes?
Lead: I should be able to.
Phone Staffer Caller: All right