Type: Power Washing
Lead Grade: C
Name: Pavan (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cartersville
Intro:
At Phone Staffer, we help home service companies get more leads through strategic cold calling. In this call, we reached out to a commercial property in Cartersville, GA, to schedule an on-site estimate for power washing services. The front desk representative confirmed availability for the property manager to meet with our client and discuss cleaning the hallways and other exterior areas. This is a great example of how outbound marketing for home service companies can generate valuable leads and appointments. Below is the redacted call transcript to protect privacy.
Ai Transcript:
Phone Staffer Caller: Thanks for calling (redacted), how can I help you?
Lead: Yeah, hi, Kristen here with (redacted). How are you doing?
Phone Staffer Caller: Great, and you?
Lead: I’m doing great, thank you for asking. Well, I’m just wondering if you can help me because actually the reason for my call is I would like to check when would be the best time we can drop by your office to reach the facility manager or the one who is in charge of your exterior maintenance, please?
Phone Staffer Caller: It’ll be tomorrow morning.
Lead: Tomorrow morning? May I ask who I would be speaking with?
Phone Staffer Caller: With Liz.
Lead: I’m sorry?
Phone Staffer Caller: Liz.
Lead: Liz, right?
Phone Staffer Caller: Yeah.
Lead: And you are the assistant or one of the managers?
Phone Staffer Caller: No, I’m not the manager. The manager’s not here at the moment.
Lead: Are you the receptionist or what?
Phone Staffer Caller: No, I’m just the front desk.
Lead: Okay, I’ll take note of that. But ma’am, we are a power washing company, and the reason I’m asking if we can drop by your office is because we also have an appointment with a neighboring establishment, and we’re just checking if we can also drop by your office at the same time. This is to maximize our time and, of course, to keep your options open.
So, are you authorized to inform your manager that we’re going to drop by and to make an appointment on his behalf?
Phone Staffer Caller: I’ll be letting him know.
Lead: Okay, great. If it’s okay, can we stop by this coming Friday between 12 to 2 p.m.?
Phone Staffer Caller: 12 to 2 p.m.
Lead: Okay, thank you. And just in case something comes up and he’s not available, is it okay if we can also drop by maybe on Monday at the same time, 12 to 2 p.m.?
Phone Staffer Caller: Yeah.
Lead: Okay, perfect. May I ask for the name of your property manager, please?
Phone Staffer Caller: Yes, my manager is Pawan Patel.
Lead: Pawan—Is that P-A-V-A-N?
Phone Staffer Caller: Yes.
Lead: P-A-T-E-L?
Phone Staffer Caller: Yes.
Lead: And that is your property manager, right?
Phone Staffer Caller: Yes.
Lead: Okay, thank you. And Pawan Patel will personally assist our manager for a quick tour of the property, which should take approximately 10 to 15 minutes on Friday?
Phone Staffer Caller: Yes.
Lead: Okay, perfect. I just want to confirm—The name of the company again is (redacted), right?
Phone Staffer Caller: Yes.
Lead: Located at (redacted), right?
Phone Staffer Caller: Yes, it is.
Lead: Okay, and is this the best number to reach you at? (redacted)
Phone Staffer Caller: Yes.
Lead: And the best email so we can send you more information and confirmation for the appointments?
Phone Staffer Caller: Okay, can you spell that?
Lead: Sure, is it C-A-R-D-E-S-E-N?
Phone Staffer Caller: Yeah.
Lead: And to confirm, it’s (redacted) @gmail.com, right?
Phone Staffer Caller: Yes, correct.
Lead: Okay, thank you. And just in case Pawan is not available, would you also be able to assist our manager on Friday with a quick tour for about 10 to 15