Type: Power Washing
Lead Grade: C
Name: Tre (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cincinnati
Intro:
“At Phone Staffer, we help home service companies get more leads through effective cold calling strategies. In this call, we reached out to a local business in Cincinnati to schedule an estimate for power washing services. The manager confirmed interest and a time was set for a project manager to assess the property’s exterior cleaning needs. This is a great example of how outbound marketing for home service companies can generate new business opportunities. Below is the redacted call transcript to protect privacy.”
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted). If you would like to hear our hours and location, please press 1.
Phone Staffer Caller: Hello, thank you for calling (redacted). How may I help you?
Lead: Hi there, this is Raewel from (redacted) power washing. Is Dre available?
Phone Staffer Caller: I’m sorry, could you repeat that?
Lead: Yeah, this is Raewel. I’m calling from (redacted) power washing. I’m looking for Mr. Dre, your manager.
Phone Staffer Caller: You said Dre?
Lead: Yes.
Phone Staffer Caller: Alright, just give me one moment.
Phone Staffer Caller: Hi, this is Alec speaking. I heard you were looking for Dre?
Lead: Yeah, I’m looking for Dre.
Phone Staffer Caller: He actually went home about an hour ago.
Lead: Oh, I see. We were in a meeting, we just missed him. Alec, are you one of the managers?
Phone Staffer Caller: I am. How can I help you?
Lead: Perfect. Well anyway, Alec, I spoke with Dre yesterday—last night—and we scheduled an appointment with a project manager to come by the office. But, you know, Dre was in a hurry. I would just like to confirm if Friday, February 28, will be available? Is that a good time to drop by the property—just to look at it?
Phone Staffer Caller: What’s it for? Sorry, he didn’t tell me in advance what I’m getting into.
Lead: Maybe he missed informing you. Well, we do power washing services.
Phone Staffer Caller: If you want to stop by and have someone look over the property, I would say tomorrow around 2:00 PM, if that works for you.
Lead: Okay, 2:00 PM. I was going to ask—are you just giving us an estimate, or are you wanting to do work tomorrow?
Phone Staffer Caller: Yeah, exactly. We’re going to give you an estimate and look around your property to see how we can help with exterior cleaning.
Lead: So, I can come by tomorrow around 2:00 or 2:30 PM.
Phone Staffer Caller: That should work. Around 4:00 PM, we start getting a good amount of people coming in, so anytime before then is good. Dre will be here tomorrow morning, so you’ll be able to speak with him again. You won’t have to rely solely on my knowledge about it.
Lead: Oh, yeah, that works. Anyway, Alec, does 1:00 PM to 3:00 PM work for you?
Phone Staffer Caller: Perfect, that would be the best time.
Lead: That’s awesome. So, 1:00 PM to 3:00 PM. In case there’s a conflict with scheduling, is there a way that we could move the appointment to Monday, March 2?
Phone Staffer Caller: Yeah, Monday would be the next best available date for us.
Lead: Same time?
Phone Staffer Caller: Yes.
Lead: Will you personally assist our project?
Phone Staffer Caller: It will most likely be Dre.
Lead: Okay. What is Dre’s last name?
Phone Staffer Caller: You want me to ask? His first name is Dre, and his last name is (redacted).
Lead: (Redacted), okay, perfect.
Lead: I just want to confirm—this is still your address, right? (redacted), Cincinnati, Ohio, (redacted)?
Phone Staffer Caller: Sounds right.
Lead: Very awesome. Also, where can we send our