Type: Power Washing
Lead Grade: C
Name: Tim (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Ephrata
Ai Transcript:
“`
Phone Staffer: Blue Ridge for business, this is Aurora. How can I help you?
Lead: Yeah. Hi there, Aurora. This is Rajah from Rolling Suds. I’m calling regarding your exterior maintenance. May I please speak to the facility manager?
Phone Staffer: Yeah, so what I can do is I can get you over to our corporate office. If nobody answers, feel free to leave a voicemail with the best contact phone number for them, but that is who I will get you over to. I can also provide their direct number in case you get disconnected for whatever reason. Their direct phone number is going to be (redacted). I’m gonna place you on a brief hold while I get you over there then, okay?
Lead: Thank you, I appreciate that.
Phone Staffer: You’re welcome. Hold on a moment.
[Call is transferred]
Phone Staffer: Core Services, this is Messiah. How can I help you?
Lead: Yeah, hi, this is Rajah from Rolling Suds. I’m calling regarding your exterior maintenance. May I speak to the facility manager, please?
Phone Staffer: Give me one moment. Are you needing the whole facility or just a certain area?
Lead: Oh, I’m calling about the entire building facility of your business.
Phone Staffer: We have a couple of different buildings, so just to clarify, do you know which part— on 463 or 465? Which building?
Lead: Oh, it’s actually as a whole because I’d like to reach out to the person who’s in charge of it. We would like to apply as a vendor for a power washing service.
Phone Staffer: OK, at the moment I know whereabouts… because you’re actually speaking to one of the supervisors, which is me, but I’m about to get pulled into a meeting in literally five minutes. So he will also be in that meeting with us. I can provide you his email address if that works for you.
Lead: Yes, please. That would be helpful.
Phone Staffer: Sorry for the brief hold. Go ahead.
Lead: Yes, and, uh, whom should I address that email to?
Phone Staffer: His name will be Tim (Redacted).
Lead: Can you please spell the last name for me?
Phone Staffer: Sure, it’s (Redacted).
Lead: All right. Thank you. And I’m sorry, I didn’t catch your name. Who do I have the pleasure of speaking with?
Phone Staffer: It’s Messiah.
Lead: And could you provide Tim’s email address, please?
Phone Staffer: Sure. His email is going to be t(redacted)@pincor.com.
Lead: I’m sorry, pincor?
Phone Staffer: Yes, p-i-n-c-o-r dot com.
Lead: All right. Thank you so much. And how do you spell your first name?
Phone Staffer: It’s M-A-S-I-A-H.
Lead: S-A-I-A-H. All right. Thank you so much, it’s a unique name.
Phone Staffer: Yeah, Messiah, just to verify. Umm, the previous representative gave me the direct line (redacted). Is this the best number to reach you?
Lead: Yes, it is.
Phone Staffer: Alright, perfect. Well, Messiah, I will go ahead and send our contact information as well as our company’s achievements, and from there you can send us the requirements and steps on how to be part of your vendor list for a power washing service, OK?
Phone Staffer: Yes. Thank you so much. Have a great day.
Lead: You too. Bye bye.
Phone Staffer: You take care. Bye.
“`