Type: Power Washing
Lead Grade: C
Name: Lacy (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Irving
Intro:
At Phone Staffer, we help home service companies get more leads through effective cold calling strategies. In this call, we reached out to a property manager in [City Name] to introduce our client’s power washing services. The manager expressed interest in receiving more information and a sample quote for future reference. This is a great example of how outbound marketing for home service companies can generate valuable opportunities. Below is the redacted information from the call to ensure privacy.
Ai Transcript:
“`
Phone Staffer Caller:
Hi, you’ve reached (redacted), for leasing related questions please press one, for resident requests please press two, for maintenance requests please press three. This call and information you provide may be recorded and used by a third party. Policy is at (redacted).
Virtual Agent:
Hi, this is virtual leasing agent Mia, may I have your name, please?
Caller:
Ella is my name.
Virtual Agent:
Hi, Ella. How can I assist you today?
Caller:
Hi, I need to speak with the manager, please.
Virtual Agent:
Could you please let me know what topic you are calling about?
Caller:
Business matter.
Virtual Agent:
The Leasing Office handles management issues. The team is available and I can connect you. Would you like me to do that?
Caller:
Please. Thank you.
**(Call transferred to leasing office)**
Lead:
How can I help you?
Caller:
Hi, good afternoon. Thank you so much for answering the call. This is Ella. How are you doing today?
Lead:
I’m good, how are you?
Caller:
That’s good! I’m doing good, just so much going on today, but I’m definitely doing good though. Thank you so much for asking. I am just seeking help. My apologies, do we have any assistant or property manager to speak with at this point?
Lead:
Yeah, I’m the assistant manager.
Caller:
Okay, that would be perfect. Hey, much pleasure speaking with you. I am so sorry for disturbing you, for calling out of the blue.
We actually had a prior connection, but to fill you in, I am Ella and we are from the power washing company. We’ve done some work at (redacted) and figured we would touch base with you as well.
Do you have an idea when was the last time this specific apartment complex was actually power washed?
Lead:
I do not know right now. We took over the property on September 1st. We have a power washer and typically do it in-house, but we haven’t done it in a while because we are getting the parking lot and everything redone, so we’re just waiting on all of that to come in.
Caller:
That’s good. In other words, it’s getting redone.
Lead:
Mm-hmm.
Caller:
That’s one of the things I heard in the prior conversation we had, which is actually good.
Since you have a maintenance team and are getting things redone, and with winter coming, it’s not necessarily the ideal time to do power washing.
But, if at any point—maybe sometime in the spring or even in the future—if you guys ever need additional equipment or more help, we would love to be the best option for you.
Do you think there’s a chance we could drop off some proposals and paperwork, maybe even provide a sample quotation for comparison with other vendors?
Lead:
So, is this like putting in a free bid?
Caller:
Oh yeah, it would probably be part of the bidding process, or just something for you guys to keep as a reference to see how cost-efficient and faster it could be on our side.
Lead:
Yeah, absolutely. If you guys want to drop off more information so we can keep it on hand to review later, that would be fine.
Caller:
Perfect! Can I have your full name so I can note it down?
Lead:
Yes, my name is Lacy Carmack.
Caller:
Oh perfect, Lacy! I’m sorry, did I pronounce that correctly?
Lead:
Yes.
Caller:
Okay, perfect. Thank you.
What specific areas do you power