Type: Power Washing
Lead Grade: C
Name: Mayra (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Katy
Intro:
At Phone Staffer, we help home service companies get more leads through strategic cold calling and outbound marketing efforts. In this call, our representative connected with a leasing agent at an apartment complex in Katy, Texas, to schedule an on-site visit for power washing services. The conversation ensured that the right decision-makers were informed and available, demonstrating how outbound marketing for home service companies can effectively generate new business opportunities. Below is the redacted call transcript for privacy.
Ai Transcript:
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Phone Staffer Caller: Hello. Thank you for calling (redacted). Please listen to this short menu. Press 1 to accept text follow-ups. If you’re looking for a new home and would like to speak with a leasing consultant, press 2. If you’re a valued resident, press 3. If you’re a vendor, press 4. This call and the information you have provided may be recorded and used by the property and a third-party service provider for quality and product improvement purposes.
Phone Staffer Caller: Thank you for calling (redacted). This is Joshua. How may I help you?
Lead: Hi there Joshua. This is Estava. Thank you very much for answering the call.
Phone Staffer Caller: Good morning. How are you?
Lead: Good. How are you doing?
Phone Staffer Caller: I’m doing great. Thank you so much for asking, and I really appreciate that Joshua. By myself, I am from (redacted) Power Washing, and of course, I’m a vendor.
Lead: And we’re just wondering, Joshua, what will be the best time in order to drop by your office?
Phone Staffer Caller: To drop by, we’re open seven days a week. Weekdays we’re open from 9 a.m. to 6 p.m., and on the weekend, Saturday we’re open from 10 a.m. to 5 p.m., and Sunday 1 p.m. to 5 p.m.
Lead: Perfect. Would it be okay to stop by around 1 p.m. to 3 p.m. on Saturday?
Phone Staffer Caller: Yeah, that’s fine.
Lead: Okay, perfect. And Joshua, may I know which is the best email address that you’ve got, please?
Phone Staffer Caller: So emails, you could do (redacted).
Lead: (redacted)?
Phone Staffer Caller: Yeah.
Lead: Okay, perfect. And Joshua, may I know the name of the manager, please?
Phone Staffer Caller: It’s Mayra (redacted).
Lead: Mayra… is that M-Y-R-A?
Phone Staffer Caller: M-A-Y-R-A.
Lead: Perfect. (redacted), is that spelled as F-E-R-R-E-R-A, is that right?
Phone Staffer Caller: (redacted) would be B-A-R-R-E-R-A.
Lead: Oh, (redacted). Oh, yep. I’m sorry, Joshua. I heard it wrong. Sorry.
Phone Staffer Caller: I believe it’s… give me one second. I can look that up.
Lead: Sure.
Phone Staffer Caller: So, it’s B-A-R-R-E-R-A.
Lead: Perfect, thank you. And Joshua, just to confirm, you’re the leasing agent or you’re the assistant manager?
Phone Staffer Caller: Leasing agent.
Lead: Okay, thank you, Joshua. And I just need to ask you a question. How often do you power wash your property?
Phone Staffer Caller: How often do we do what?
Lead: How often do you power wash your building or property?
Phone Staffer Caller: So, power wash is usually on a schedule, about, I would say, twice a month.
Lead: Twice a month, I see. And which areas of the building or property do you prioritize when cleaning?
Phone Staffer Caller: Do we prefer cleaning?
Lead: Yeah.
Phone Staffer Caller: So we have housekeepers and then we have groundskeepers. Housekeepers for the inside, like apartments, and then groundskeepers for the outside. So, I don’t think we need cleaning.
Lead: Oh, no worries, Joshua. We’re not there to clean up immediately. Our estimator will just be there to discuss the service.