Type: Power Washing
Lead Grade: C
Name: N (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Raleigh
Ai Transcript:
“`plaintext
Phone Staffer Caller: Thanks for calling our community. We will connect your call shortly. After the call, we would like to follow up with you by text message so we can respond more quickly. If you agree to text, press 1 now. You will also be able to self-schedule an appointment by text. If you do not agree to text, press 2. Thank you! This call will be recorded for quality and trainer purposes.
Lead: Thank you for calling (redacted). This is Judy. How can I help you?
Phone Staffer Caller: Hi, Judy. Good morning ma’am. My name is Christian. I am calling from (redacted). We are calling regarding your exterior building maintenance. May I speak to the facilities manager please?
Lead: Sorry, not in the office right now. But let me give you an email address.
Phone Staffer Caller: Yeah, what is the email address?
Lead: (redacted) at and then the last is long it’s the management company which is (redacted). So it’s at (redacted).
Phone Staffer Caller: O.k. Orsa the (redacted). That’s correct?
Lead: No, it’s “and” after the AND F A L K. It’s “and” for Nancy, right?
Phone Staffer Caller: No, “and”. A N D.
Lead: Oh oh (redacted). Yes. F A L K correct.
Phone Staffer Caller: Okay. All right. And for us to properly address this email. Can you give me the name of the manager that I need to put on the email?
Lead: Sure. It could be Miss Gordon. G. O. R. D. E. N.
Phone Staffer Caller: And if I may ask, are you (redcated) Certified? That’s going to be your first step.
Lead: Okay. Alright.
Phone Staffer Caller: Yeah. Thank you so much for that information and I didn’t catch your name here. What’s your name again ma’am?
Lead: My name’s Judy.
Phone Staffer Caller: Judy. And what is the first name of Miss Gordon?
Lead: You can use the letter N.
Phone Staffer Caller: And okay. Yeah. Okay. All right.
Lead: All right, we should name all other female adverts.
Phone Staffer Caller: Alright. Thank you.
Lead: Perfect.
“`